Group Operations Lead, Tours & Travel

The Travel Corporation; Dublin; On-site; EUR 52,000 - 68,000; Full time

Job summary

The Travel Corporation (TTC) is seeking an experienced Group Operations professional to support the efficient delivery of scheduled tour series and bespoke group travel across Ireland and Scotland. You will help manage supplier relationships, itineraries, contracting, and service delivery to create exceptional guest experiences.

Ideal candidates have 5+ years in a tour operator or DMC, strong organizational skills, and proficiency in MS Office and Excel.

Qualifications

• Minimum 5 years experience in a Tour Operator or DMC environment.
• Strong knowledge of Ireland and Scotland as destinations.
• People management skills required.
• Excellent organizational and time management abilities.
• Proficient in Microsoft Office and project management tools.
• Proficient in Excel for data organisation and analysis.

Responsibilities

• Support development and execution of departmental strategies and service standards.
• Lead day-to-day operations of the Group Operations department to ensure efficient processes.
• Contribute to continuous improvement and customer experience initiatives.
• Coordinate and contract tour guides and other service providers.
• Distribute reports and updates to hotels, attractions, and suppliers; resolve on-tour issues.
• Review tour performance and recommend operational improvements.
• Manage bespoke group travel programmes from inquiry to completion.
• Coordinate all operational elements for seamless programme delivery.

Skills

People management

Organization

Time management

Project management

Attention to detail

Tools

Microsoft Office Suite

Excel

Job description

The Travel Corporation (TTC) is seeking an experienced Group Operations professional to support the efficient delivery of scheduled tour series and bespoke group travel across Ireland and Scotland. You will help manage supplier relationships, itineraries, contracting, and service delivery to create exceptional guest experiences.

Ideal candidates have 5+ years in a tour operator or DMC, strong organizational skills, and proficiency in MS Office and Excel.