Group Operations Assistant Manager

The Travel Corporation; Dublin; On-site; EUR 52,000 - 68,000; Full time

Job summary

The Travel Corporation (TTC) is seeking an experienced Group Operations professional to support the efficient delivery of scheduled tour series and bespoke group travel across Ireland and Scotland. You will help manage supplier relationships, itineraries, contracting, and service delivery to create exceptional guest experiences.

Ideal candidates have 5+ years in a tour operator or DMC, strong organizational skills, and proficiency in MS Office and Excel.

Qualifications

• Minimum 5 years experience in a Tour Operator or DMC environment.
• Strong knowledge of Ireland and Scotland as destinations.
• People management skills required.
• Excellent organizational and time management abilities.
• Proficient in Microsoft Office and project management tools.
• Proficient in Excel for data organisation and analysis.

Responsibilities

• Support development and execution of departmental strategies and service standards.
• Lead day-to-day operations of the Group Operations department to ensure efficient processes.
• Contribute to continuous improvement and customer experience initiatives.
• Coordinate and contract tour guides and other service providers.
• Distribute reports and updates to hotels, attractions, and suppliers; resolve on-tour issues.
• Review tour performance and recommend operational improvements.
• Manage bespoke group travel programmes from inquiry to completion.
• Coordinate all operational elements for seamless programme delivery.

Skills

People management

Organization

Time management

Project management

Attention to detail

Tools

Microsoft Office Suite

Excel

Job description

We may close this vacancy earlier than the advertised closing date if we receive a high volume of applications or identify suitable candidates through our sourcing activities. We therefore encourage interested applicants to submit their application as early as possible.

Company Introduction

At TTC, we are Enriching lives by connecting people and places.

For over 100 years, we've been bringing the world closer together by crafting journeys that create lasting memories, lifelong friendships and meaningful cultural connections. Across more than 70 countries and our award-winning brands, we design and deliver travel experiences that go beyond sightseeing - they change perspectives.

Brendan Vacations, a proud brand within the TTC Tour Brands, has been the Celtic Expert in travel in North America for almost 60 years. We are dedicated to creating authentic and immersive experiences across Scotland and Ireland, ensuring every journey is thoughtfully hand-crafted for each traveler. Our expertise comes from decades of personal connections, long-standing relationships, and deep knowledge of the communities we visit. From the best places to eat and drink to meeting local storytellers, we ensure every guest experiences the heart and soul of our homelands. When you travel with Brendan, we take you personally-because no one knows Scotland and Ireland like we do. We are committed to responsible travel and sustainability, ensuring that the destinations we love are preserved for future generations.

Behind every unforgettable journey is a passionate team making it happen. That's where you come in.

The Role

The Group Operations Assistant Manager is responsible for supporting the efficient delivery of scheduled tour series, custom group travel, incentive programmes and familiarisation trips across Ireland and Scotland. The role assists in the day-to-day management of operational activities, supplier relationships, itinerary development, contracting, and service delivery, ensuring exceptional customer experiences and operational excellence.

Our Values

Everything we do is guided by our five shared commitments:

• Value Every Voice - We put people first.
• Act with Integrity - We do what's right.
• Explore Beyond Boundaries - We're driven by curiosity.
• Own the Outcome - We take responsibility for our decisions.
• Succeed Together - We've got each other's backs.

What Will You Do?

• Support the development and execution of departmental strategies, policies, and operational initiatives. Actively promote and represent the company's values, objectives, and service standards across all stakeholder interactions.
• Assist in leading the day-to-day operations of the Group Operations department, ensuring efficient processes and high levels of service delivery.
• Contribute to continuous improvement initiatives, identifying opportunities to enhance operational effectiveness and customer experience.
• Assist in managing the operation of scheduled tour series programmes from departure planning through to post-tour completion.
• Coordinate and contract Tour Guides and other operational service providers.
• Distribute operational reports, rooming lists, and programme updates to hotels, attractions, and other suppliers. Monitor tours in operation and resolve on-trip issues promptly and professionally to minimise business disruption and guest impact.
• Review tour performance and recommend operational improvements where appropriate.
• Manage the management of bespoke group travel programmes, including quoting, planning, contracting, and operational execution.
• Coordinate all operational elements to ensure seamless programme delivery from initial enquiry through completion.
• Manage the quoting, contracting, and operational delivery of travel agent and partner familiarisation trips.
• Regularly review itineraries and product content to ensure market relevance, operational feasibility, and quality standards.
• Maintain and update the itinerary builder database, ensuring information remains accurate and current.
• Liaise regularly with US-based colleagues and other global teams to ensure effective communication and smooth operational execution.
• Partner with the Accounts Payable Manager to maintain efficient processes between operations and finance functions, supporting timely invoice processing and supplier payments.

About You

• Ideal candidate would have minimum 5 years experience working in a Tour Operator or DMC and have a strong knowledge of Ireland and Scotland as destinations. People Management skills are required.
• Excellent organization experience with strong attention to detail, time management skills and the ability to work in a fast-paced environment.
• Strong proficiency in Microsoft Office Suite and project management systems
• Ability to adapt to new technology, learn new programs quickly, and use computers and technology to improve efficiency and productivity
• Proficient in using Excel to organise, analyse and manage supplier data
• Understands customer needs and delivers solutions that create a high-quality, consistent experience.
• Responds effectively to change, adjusting priorities and approach to meet evolving needs.
• Maintains energy and focus in challenging environments, persisting to achieve results.
• Ensures accuracy, consistency, and high standards in all work, minimising risk and rework
• Makes confident, timely decisions and challenges the status quo to improve outcomes.

TTC is an equal opportunity employer, committed to inclusion and accessibility throughout our recruitment process. Please let us know if you require any adjustments to support your application.