Group HR Manager

Luzern eCommerce Group; Dublin; Hybrid; Confidential; Full time

Benefits offered by this job

Hybrid working

Pension

Private medical insurance

Learning and development

Employee Assistance Programme

Social events

Competitive compensation

Job summary

Luzern eCommerce Group is seeking an experienced Group HR Manager to own the HR function across Ireland, the UK and Spain. Reporting to the CFO and supported by an HR Generalist, this senior, hands-on role covers the full employee lifecycle and requires close collaboration with managers and senior leaders to drive high-performing, compliant people practices.

The role is operational, not Talent Acquisition-led, and suits an experienced HR generalist who thrives close to the business and takes

Qualifications

• Operational HR generalist at Manager or Senior HRBP level.
• Experience managing full employee lifecycle, not focused only on recruitment.
• Strong hands-on employee relations and performance management experience.
• Good knowledge of Irish employment law; UK employment law experience is advantageous.
• Experience supporting organisational change, restructuring and manager capability.

Responsibilities

• Lead day-to-day HR function across Ireland, the UK and Spain.
• Provide practical, commercially focused HR advice to managers and senior leaders.
• Manage complex employee relations matters, including performance, absence, disciplinary, grievance, capability and restructuring.
• Coach managers on effective people management, performance and employee issues.
• Own HR policies, employment documentation, processes and systems across the lifecycle.
• Drive performance management, employee development and Learning & Development initiatives.
• Lead workforce planning and resourcing, mix of permanent, contract, outsourced and offshore resources.
• Oversee recruitment activity and work with external recruitment partners as needed.
• Support organisational change, restructuring and role realignment.
• Maintain strong HR governance and compliance; audit-ready.

Skills

HR Management

Employee relations

Performance management

Restructuring

Workforce planning

Commercial judgement

Education

CIPD Level 5 or 7

Tools

HR software

Automation/AI in HR

Job description

Since 2003, Luzern eCommerce has been helping leading global brands grow their online business. We partner with brands including Panasonic, Reebok, Stokke, KIKO, Next, Twining's, Canon, Bondi Sands and Philips, helping them accelerate growth and deliver exceptional customer experiences across major marketplaces including Amazon and Zalando, branded webstores and social platforms.

Backed by significant investment, Luzern is an international, technology-led eCommerce business with an ambitious growth strategy. Our AI-enabled Channel Optimizer platform, combined with our eCommerce expertise, helps brands manage and grow their presence across increasingly complex digital channels.

As we continue to grow and evolve, we are looking for talented people who enjoy working in a fast-paced, collaborative environment and want to play an active role in the next stage of Luzern's development.

Reporting to: Chief Financial Officer

Location: Dublin (Hybrid – 3 days per week in office)

Scope: UK, Ireland and Spain

Direct Report: HR Generalist, Dublin

Travel: Regular travel to the UK, approx. every 6 weeks, with occasional travel to Spain as required

About the Role

We are looking for an experienced and commercially minded Group HR Manager to take ownership of the HR function across our business in Ireland, the UK and Spain.

Reporting directly to the CFO and supported by an HR Generalist, this is a senior, hands‑on role covering the full employee lifecycle. You will work closely with managers and senior leaders, providing practical HR advice and ensuring our people practices support a high‑performant, compliant and evolving organisation.

This is an operational HR leadership role rather than a Talent Acquisition‑led position, and will suit an experienced HR generalist who enjoys working close to the business and taking ownership from issue identification through to delivery.

Tasks

What You’ll Be Doing

• Lead the day-to-day HR function across Ireland, the UK and Spain.
• Provide practical, commercially focused HR advice to managers and senior leaders.
• Manage complex employee relations matters, including performance, absence, disciplinary, grievance, capability and restructuring.
• Coach managers on effective people management, performance and employee issues.
• Own HR policies, employment documentation, processes and systems across the employee lifecycle.
• Drive performance management, employee development and targeted Learning & Development initiatives.
• Lead workforce planning and resourcing, considering the appropriate mix of permanent, contract, outsourced and offshore resources.
• Oversee recruitment activity and work with external recruitment partners where appropriate.
• Support organisational change, restructuring and role realignment.
• Maintain strong HR governance and compliance and ensure the function remains audit and due diligence ready.
• Work closely with Finance on headcount planning, compensation, benefits and workforce costs.
• Use workforce data to support decision‑making and identify opportunities for process improvement, automation and AI.
• Lead and develop the HR Generalist.

Requirements

What You Bring to the Role

• Strong experience as an operational HR generalist at HR Manager, Senior HRBP or equivalent level.
• Proven experience managing the full employee lifecycle, rather than specialising primarily in recruitment or Talent Acquisition.
• Strong hands‑on employee relations and performance management experience.
• Good working knowledge of Irish employment law; UK employment law experience is highly advantageous.
• Experience supporting organisational change, restructuring and manager capability.
• Good workforce planning and resourcing experience, including permanent, contract and outsourced models.
• Strong commercial judgement and the ability to balance employee, business and cost considerations.
• Confidence working directly with senior leadership and taking ownership of complex issues.
• Comfortable operating in a fast‑paced, evolving business with a lean HR team.

Desirable

• Multi‑jurisdiction or international HR experience.
• SME, scaling or high‑growth business experience.
• Exposure to HR due diligence, investment or transactional activity.
• Experience using HR technology, automation or AI to improve processes.
• CIPD Level 5 or equivalent; Level 7 advantageous.

Benefits

What We Offer

• Competitive compensation and benefits
• Hybrid working
• Pension and private medical insurance
• Learning and development opportunities
• Employee Assistance Programme
• Company-sponsored social events

We are committed to equal opportunities and welcome applications from all suitably qualified candidates. If you require any reasonable adjustments during the recruitment process, please let us know.