Human Resources Business Partner

The National Lottery; Dublin; Hybrid; EUR 70,000 - 95,000; Full time

Benefits offered by this job

Gym membership discount

Eyesite tests

Flu vaccinations

Paid sick benefit

Wellbeing initiatives

Leave entitlements

Career breaks

Secondments

Job summary

The National Lottery in Dublin is seeking an experienced Human Resources Business Partner focused on Employee Relations in a regulated, unionised environment. You will manage ER casework, support union engagement, and help ensure policy compliance and audit readiness.

This is a hybrid role with three onsite days in Dublin City Centre. You will partner with HR colleagues to strengthen governance, advise managers on complex IR matters, and drive continuous improvements across HR operations.

Qualifications

• Solid experience in an Employee Relations focused HR role with end‑to‑end case management.
• Practical experience in a unionised environment and navigating daily IR matters.
• Strong knowledge of Irish employment legislation and its application in ER scenarios.
• Experience supporting audits, governance requirements and compliance activities in regulated settings.
• Exposure to HR operations or shared services with sound judgement on nuanced queries.
• Excellent stakeholder management with clear, calm communication at all levels.
• Organised, discreet, confidential with GDPR awareness.
• Degree in HR or related discipline and CIPD qualification.

Responsibilities

• Provide specialist HR support to managers across Employee Relations matters with fair, timely case management.
• Lead ER cases including grievances, disciplinaries, investigations, absence and capability with documentation.
• Support IR activity, including preparing for union meetings and addressing IR queries.
• Strengthen governance by supporting audits, HR controls and documentation.
• Contribute to HR policy development and best practice.
• Serve as escalation point for complex HR operational queries across HR Operations.
• Partner with cross‑functional HR teams to deliver people initiatives and improvements.

Skills

Employee Relations

Unionised environment

Stakeholder management

Irish employment law

HR governance

Audits/compliance

Education

Degree in HR or related discipline

CIPD qualification

Tools

HRIS

Job description

About the Role

Join our HR team as a Human Resources Business Partner, providing expert support to managers across a regulated and unionised environment. In this role, you’ll manage ER casework, support positive union engagement, and ensure strong compliance with policies, controls and audit requirements.

You’ll bring sound judgement and practical HR operations insight, acting as a key escalation point for complex or sensitive matters. Working closely with colleagues across HR, you’ll contribute to cross‑functional initiatives and help strengthen our people governance framework.

This is a hybrid position with 3 days required onsite in Dublin City Centre.

What You Will Do

• Provide specialist support to managers across a broad range of Employee Relations matters, ensuring fair, timely and consistent case management in line with Irish employment legislation.
• Lead and manage ER cases including grievances, disciplinaries, investigations, absence and capability issues, maintaining accurate documentation throughout.
• Support the Head of HR in Industrial Relations activity, including preparing for union meetings, managing day‑to‑day IR queries and helping to identify emerging risks or trends.
• Strengthen people governance by supporting internal and external audits, ensuring HR controls, systems and documentation are robust and audit‑ready.
• Contribute to the development and review of HR policies and procedures, ensuring compliance and best practice.
• Act as a key escalation point for complex HR operational queries, providing sound judgement and insight while supporting colleagues across HR Operations.
• Partner with cross‑functional HR teams to deliver people initiatives and continuous improvements that enhance processes and the overall employee experience.

What We Are Looking For

• Solid experience in an Employee Relations focused HR role, with confidence managing complex cases end‑to‑end.
• Practical experience working within a unionised environment, with an understanding of how to navigate day‑to‑day IR matters is a requirement of the role.
• Strong working knowledge of Irish employment legislation and its application in real‑world ER scenarios.
• Experience supporting audits, governance requirements and compliance activities, ideally in a regulated setting.
• Exposure to HR operations or a shared services environment, with the ability to apply sound judgement to nuanced queries.
• Excellent stakeholder management skills, with the ability to communicate clearly, calmly and professionally at all levels.
• A highly organised, detail‑focused approach, with strong discretion, confidentiality and GDPR awareness.
• A degree in HR or a related discipline, and a CIPD qualification.

Why you will love working here

Work‑life balance

• Hybrid working model for applicable roles
• Full range of leave entitlements
• Career Breaks and Secondments

Physical Wellbeing

• Discounted gym membership
• Eyesite tests
• Flu Vaccinations
• Paid sick benefit
• wellbeing initiatives

Financial Wellbeing

• Competitive salary
• Defined contribution pension
• Income protection 1:1 financial advice.

Learning & Development

• We promote a culture where you can continuously develop on a personal and professional basis.
• In‑House Training Programme
• Go1 Learning Content
• Irish Management Institute
• The Executive Institute