Human Resource Business Partner

The National Lottery; Dublin; Hybrid; EUR 65,000 - 90,000; Full time

Benefits offered by this job

Hybrid working model

Leave entitlements

Career Breaks

Secondments

Competitive salary

Pension

Income protection

Learning & Development resources

Job summary

The National Lottery is seeking an experienced HR Business Partner to provide expert support to managers in a regulated, unionised environment. You will manage Employee Relations casework, contribute to governance and policy development, and act as a trusted escalation point for complex matters in Ireland.

This hybrid role requires three onsite days in Dublin City Centre, with strong focus on compliance, audits and continuous improvement of HR operations to strengthen stakeholder confidence and

Qualifications

• Experience in an Employee Relations focused HR role.
• Practical experience in a unionised environment and navigating IR matters.
• Strong knowledge of Irish employment legislation and its application to ER scenarios.
• Experience supporting audits, governance requirements and compliance activities.

Responsibilities

• Provide specialist support to managers on Employee Relations matters and ensure fair, timely case management.
• Lead and manage ER cases including grievances, disciplinaries and investigations with proper documentation.
• Support IR activity including union meetings and day-to-day IR queries.
• Strengthen HR governance by supporting audits and ensuring robust controls and documentation.

Skills

Employee Relations

IR casework

Stakeholder management

GDPR awareness

Unionised environment

Education

Bachelor's degree in HR

CIPD qualification

Tools

HRIS

Job description

Join our HR team as a Human Resources Business Partner, providing expert support to managers across a regulated and unionised environment. In this role, you’ll manage ER casework, support positive union engagement, and ensure strong compliance with policies, controls and audit requirements.

You’ll bring sound judgement and practical HR operations insight, acting as a key escalation point for complex or sensitive matters. Working closely with colleagues across HR, you’ll contribute to cross‑functional initiatives and help strengthen our people governance framework.

This is a hybrid position with 3 days required onsite in Dublin City Centre

What you will do

• Provide specialist support to managers across a broad range of Employee Relations matters, ensuring fair, timely and consistent case management in line with Irish employment legislation.
• Lead and manage ER cases including grievances, disciplinaries, investigations, absence and capability issues, maintaining accurate documentation throughout.
• Support the Head of HR in Industrial Relations activity, including preparing for union meetings, managing day‑to‑day IR queries and helping to identify emerging risks or trends.
• Strengthen people governance by supporting internal and external audits, ensuring HR controls, systems and documentation are robust and audit‑ready.
• Contribute to the development and review of HR policies and procedures, ensuring compliance and best practice.
• Act as a key escalation point for complex HR operational queries, providing sound judgement and insight while supporting colleagues across HR Operations.
• Partner with cross‑functional HR teams to deliver people initiatives and continuous improvements that enhance processes and the overall employee experience.

What we are looking for

• Solid experience in an Employee Relations focused HR role, with confidence managing complex cases end‑to‑end.
• Practical experience working within a unionised environment, with an understanding of how to navigate day‑to‑day IR matters is a requirement of the role
• Strong working knowledge of Irish employment legislation and its application in real‑world ER scenarios.
• Experience supporting audits, governance requirements and compliance activities, ideally in a regulated setting.
• Exposure to HR operations or a shared services environment, with the ability to apply sound judgement to nuanced queries.
• Excellent stakeholder management skills, with the ability to communicate clearly, calmly and professionally at all levels.
• A highly organised, detail‑focused approach, with strong discretion, confidentiality and GDPR awareness.
• A degree in HR or a related discipline, and a CIPD qualification(requirement)

Why you will love working here

Work-life balance: Hybrid working model for applicable roles, Full range of leave entitlements, Career Breaks and Secondments

Financial Wellbeing: Competitive salary, Defined contribution pension, Income protection 1:1 financial advice.

Learning & Development: We promote a culture where you can continuously develop on a personal and professional basis. These include access to 24/7 resources such as: In-House Training Programme, Go1 Learning Content, Irish Management Institute, The Executive Institute