Global Service Delivery Lead — Enterprise Networking

EOS IT Solutions; Dublin; On-site; EUR 120,000 - 180,000; Full time

Job summary

EOS IT Solutions seeks a Global Service Delivery Manager to oversee network operations, client programs, and global teams. You will drive meetings, assign action items, and establish timelines to ensure delivery aligns with contractual scopes.

You will lead service reviews, analyze trends, and forecast impacts while maintaining global standards. Strong leadership, communication, and data-driven decision making are essential to success in this role.

Qualifications

• Experience leading a technical team across multiple regions.
• Ability to explain complex network issues to stakeholders.
• Strong knowledge of routing, switching, and network troubleshooting.
• Proven track record in automating repetitive workflows.
• Experience running 24x7 production environments and change control.

Responsibilities

• Lead global service delivery programs and drive client satisfaction.
• Hold regular service reviews with stakeholders and management.
• Analyze trends and forecast to support data-driven decisions.
• Maintain global operations and ensure adherence to standards.
• Oversee staff performance, communications, and objective setting.
• Monitor projects for efficiency and identify improvement areas.
• Prepare documentation for global processes and policies.
• Train staff to deliver high-quality network services.
• Collaborate with HR on personnel matters and onboarding.
• Manage expectations and deliver exceptional customer experience within SLAs.
• Engage with decision-makers and maintain proactive communication.
• Drive initiative and accountability across the team.
• Lead service reviews, QBRs, and escalation management.
• Ensure performance meets customer objectives and business goals.

Skills

Executive leadership

Global team experience

Network operations

Communication

Process improvement

Automation

SLA management

Change control

Job description

EOS IT Solutions seeks a Global Service Delivery Manager to oversee network operations, client programs, and global teams. You will drive meetings, assign action items, and establish timelines to ensure delivery aligns with contractual scopes.

You will lead service reviews, analyze trends, and forecast impacts while maintaining global standards. Strong leadership, communication, and data-driven decision making are essential to success in this role.