Delivery Lead - Projects & Client Success

TEKsystems; Dublin; On-site; EUR 70,000 - 100,000; Full time

Job summary

TEKsystems in Ireland seeks a Delivery Lead to manage multiple projects within the Global Services delivery organization. You will own customer expectations and ensure delivery of services, deliverables, and outcomes throughout engagements.

The role requires strong communication, risk management, and coordination with Account Teams, handling timekeeping, reporting, and budget information, with up to 50% travel.

Qualifications

• Bachelor’s degree preferred or equivalent IT/service delivery experience.
• Experience in traditional and agile project management methodologies.
• Delivery/service contracts experience is a plus.

Responsibilities

• Ensure understanding of project vision/SoW deliverables and technical requirements.
• Collaborate with Account Team to manage risk, scope, and deliverables.
• Manage revenue tracking and consolidate project reporting and budgets.
• Coordinate change control, issue management, and escalation protocols.
• Maintain health checks and customer satisfaction through regular reviews.
• Support growth by identifying opportunities with Solutions and Sales teams.

Skills

Communication skills

Problem solving

Time management

Data analysis

Education

Bachelor’s degree

Tools

Excel

PowerPoint

SharePoint

Job description

TEKsystems in Ireland seeks a Delivery Lead to manage multiple projects within the Global Services delivery organization. You will own customer expectations and ensure delivery of services, deliverables, and outcomes throughout engagements.

The role requires strong communication, risk management, and coordination with Account Teams, handling timekeeping, reporting, and budget information, with up to 50% travel.