Global Head of Customer Success & Growth

Corlytics Group; Dublin; Hybrid; EUR 120,000 - 180,000; Full time

Benefits offered by this job

Hybrid working

Competitive salary

Professional development opportunities

Job summary

Corlytics Group seeks an experienced Head of Customer Success to lead our global CS function and drive client retention, value realization, and growth. Reporting to the COO, you will own end-to-end CS strategy, manage large, complex accounts, and ensure measurable outcomes from Corlytics solutions.

You will lead a cross-functional, high-impact team, collaborate with Product, Sales, Professional Services, and Support, and embed a client-first mindset to scale the CS function globally.

Qualifications

• Bachelor's degree required.
• 10+ years in financial services and technology.
• Experience leading Customer Success in enterprise environments.
• Cloud computing knowledge and enterprise SaaS delivery experience.
• Proven ability to build and lead high-performing teams and drive retention.

Responsibilities

• Define and execute the global Customer Success strategy aligned to growth and retention.
• Build, lead, and develop a high-performing distributed CS team.
• Embed coaching and performance management to elevate capability and client engagement quality.
• Establish KPIs (e.g. GRR, customer health, adoption) and drive targets.
• Provide leadership to ensure scalable CS delivery across client segments.

Skills

Leadership

Client relationship management

Strategic thinking

Data-driven decision making

Cross-functional collaboration

Commercial acumen

Education

Bachelor's degree

Job description

Corlytics Group seeks an experienced Head of Customer Success to lead our global CS function and drive client retention, value realization, and growth. Reporting to the COO, you will own end-to-end CS strategy, manage large, complex accounts, and ensure measurable outcomes from Corlytics solutions.

You will lead a cross-functional, high-impact team, collaborate with Product, Sales, Professional Services, and Support, and embed a client-first mindset to scale the CS function globally.