Customer Success Manager

E‑Frontiers; Dublin; Hybrid; EUR 50,000 - 60,000; Full time

Benefits offered by this job

Healthcare

Pension

Job summary

E‑Frontiers in Dublin is seeking an Enterprise Customer/Client Success Manager to drive adoption, renewals, and revenue across a portfolio of SaaS customers. The role blends product knowledge with commercial acumen, requiring cross-functional collaboration.

You will champion ROI, train users via video sessions, upsell and referrals, minimize churn, and ensure customer satisfaction while delivering renewals.

Qualifications

• Minimum 5 years of experience in a CSM role.
• Strong communication skills - written and verbal.
• Experience running a team - onboarding staff, ensuring KPIs are met and standards upheld.
• Love for the product and ownership of the role.
• Experience networking and managing relationships.

Responsibilities

• Drive upsell/cross-sell and seek referrals.
• Train users and extending teams via video sessions.
• Encourage adoption and expansion across the customer's business.
• Proactively highlight ROI and manage churn risk.
• Win renewals and manage renewals/upgrades/upsell/referrals.

Skills

Customer focus

Results oriented

Analytical thinking

Data driven

Strategic thinking

Team player

Proactive

Cross-functional collaboration

Communication skills

Onboarding experience

Education

Bachelor's degree desirable

Tools

Google Meet

Job description

Enterprise Customer/Client Success Manager

Location: Dublin - Hybrid
Type: Permanent
Salary: €50,000-€60,000 + bonus
OTE: Circa €70,000-€75,000
Package: Healthcare and pension

The Role

The Customer Success Role is truly a cross functional role and requires a deep product knowledge and also a very commercial mindset in maintaining customer satisfaction with the goal of maximising revenue outcomes and subscription renewals.

Customer Success

• Product Champion - expert product knowledge is essential for this role
• Leverage relationships to upsell/cross sell/seek referrals
• Training users and extending teams - via google meets
• Encourage adoption and expansion across the customer's business
• Ensuring and proactively highlighting ROI
• Minimise churn by proactively highlighting and addressing account risks
• Win renewals
• Sales: renewals/upgrades/upsell/referrals
• Promote customer success internally/externally

You are

• Customer-focused. Passionate about customer success at all times.
• Results-focused. Focus on driving outcomes for the customer and the company
• An analytical thinker. A quick problem-solver
• Data-driven. Able to analyze data to provide meaningful insights.
• Strategic. Translates high-level strategies into practical implementation strategies.
• Detail-oriented. Supremely well organised with great attention to detail.
• Proactive and will use excellent judgment when dealing with issues and opportunities.
• A Team Player. Ability to work effectively and cross-functionally within all levels of management, both internally and externally.
• Enthusiastic. A fun and energetic co-worker and client manager

Essential to have

• Minimum 5 years of experience in a CSM role.
• The experience and ability to network and manage relationships
• Strong communication skills - written and verbal
• Experience running a team - onboarding staff, ensuring KPIs are met and standards are upheld
• Love for the product
• Take ownership over the role
• Common sense

• Bachelor's degree desirable.

• Experience with ecommerce, payment solutions, fintech, mobile messaging

Desirable to have

• Knowledge of the SaaS business model