Global Enterprise Customer Success Lead - Payments

Juspay Technologies Pvt Ltd.; Dublin; Hybrid; EUR 90,000 - 120,000; Full time

Benefits offered by this job

Health insurance

Pension contributions

Hybrid work model

Job summary

Juspay is expanding internationally and seeking a Customer Success leader to manage a portfolio of major enterprise clients in Europe and North America from our Dublin offices. You will serve as a trusted advisor, align customer needs with Juspay solutions, and drive adoption and value realization across regions.

You will collaborate with sales, product, and engineering teams to influence roadmaps, onboard new clients, and champion ongoing growth while representing Juspay at events and client

Qualifications

• Experience in customer success or account management for enterprise clients.
• Strong communication and relationship-building with C-suite stakeholders.
• Ability to collaborate across sales, product, and engineering teams.

Responsibilities

• Trusted Advisor & Primary Contact for large enterprise clients.
• Identify opportunities to expand contracts and deepen engagement.
• Represent the voice of the customer to internal teams.
• Assist with onboarding and initial setup for clients.
• Collaborate with sales, product, and engineering on feedback and roadmaps.
• Act as a brand ambassador at industry events and client meetings.

Skills

Customer success

Account management

Consulting

Cross-functional collaboration

Communication

Job description

Juspay is expanding internationally and seeking a Customer Success leader to manage a portfolio of major enterprise clients in Europe and North America from our Dublin offices. You will serve as a trusted advisor, align customer needs with Juspay solutions, and drive adoption and value realization across regions.

You will collaborate with sales, product, and engineering teams to influence roadmaps, onboard new clients, and champion ongoing growth while representing Juspay at events and client