Partner Success & Operations Liaison

tsys; Dublin; On-site; EUR 42,000 - 65,000; Full time

Job summary

Global Payments is seeking an End to End Operations Support professional in Ireland to effectively represent partner voices, manage communications, and provide timely insights. The role emphasizes building trusted advisor relationships and driving operational improvements across functions.

You will collaborate with internal teams, monitor SLAs, and translate partner needs into actionable outcomes, ensuring service excellence and strong stakeholder engagement across the business.

Qualifications

• Demonstrates excellent customer support knowledge.
• Shows strong device and process knowledge.
• Maintains excellent business relationships with customers and stakeholders.
• Understands indirect sales models.

Responsibilities

• Represent the voice of the partner across the business.
• Manage communication with Partners over assigned channels.
• Provide insights on issues connected with service offering.
• Provide timely and professional answers, adhering to SLAs.
• Develop knowledge of partner priorities and act as trusted advisor.
• Anticipate needs and guide operational improvements for business benefits.
• Coordinate between Partner and internal/external stakeholders to achieve resolutions.
• Trace root causes, implement solutions, and mitigate future occurrences.
• Review reporting and provide insights on trends and issue resolution.
• Drive improvement opportunities and changes to support Partners.

Skills

Customer support

Device knowledge

Stakeholder relationships

Indirect sales understanding

Job description

Global Payments is seeking an End to End Operations Support professional in Ireland to effectively represent partner voices, manage communications, and provide timely insights. The role emphasizes building trusted advisor relationships and driving operational improvements across functions.

You will collaborate with internal teams, monitor SLAs, and translate partner needs into actionable outcomes, ensuring service excellence and strong stakeholder engagement across the business.