Enterprise Tech Support Lead & Solutions Advocate

Global Payments Inc.; Dublin; On-site; EUR 65,000 - 95,000; Full time

Job summary

Global Payments Inc. in Dublin seeks a technical client support professional to provide accurate information, answer inquiries, assess client needs, and promote suitable solutions across our product and services.

You will conduct research, develop proposals for new solutions, maintain documentation, and act as the primary liaison with clients to ensure timely resolution and ongoing satisfaction.

Qualifications

• Bachelor's degree required or equivalent
• Typically 4+ years of relevant experience
• Consulting with clients to meet business needs

Responsibilities

• Provide accurate technical information and assist clients with product questions.
• Respond to client inquiries and propose solutions including alternative products.
• Conduct research and develop proposals for new solutions.
• Maintain up-to-date documentation in databases.

Skills

Client support

Technical knowledge

Research skills

Documentation skills

Education

Bachelor's degree

Tools

Microsoft Office

Excel Macros

Job description

Global Payments Inc. in Dublin seeks a technical client support professional to provide accurate information, answer inquiries, assess client needs, and promote suitable solutions across our product and services.

You will conduct research, develop proposals for new solutions, maintain documentation, and act as the primary liaison with clients to ensure timely resolution and ongoing satisfaction.