Customer Success Lead International

Juspay Technologies Pvt Ltd.; Dublin; Hybrid; EUR 90,000 - 120,000; Full time

Benefits offered by this job

Health insurance

Pension contributions

Hybrid work model

Job summary

Juspay is expanding internationally and seeking a Customer Success leader to manage a portfolio of major enterprise clients in Europe and North America from our Dublin offices. You will serve as a trusted advisor, align customer needs with Juspay solutions, and drive adoption and value realization across regions.

You will collaborate with sales, product, and engineering teams to influence roadmaps, onboard new clients, and champion ongoing growth while representing Juspay at events and client

Qualifications

• Experience in customer success or account management for enterprise clients.
• Strong communication and relationship-building with C-suite stakeholders.
• Ability to collaborate across sales, product, and engineering teams.

Responsibilities

• Trusted Advisor & Primary Contact for large enterprise clients.
• Identify opportunities to expand contracts and deepen engagement.
• Represent the voice of the customer to internal teams.
• Assist with onboarding and initial setup for clients.
• Collaborate with sales, product, and engineering on feedback and roadmaps.
• Act as a brand ambassador at industry events and client meetings.

Skills

Customer success

Account management

Consulting

Cross-functional collaboration

Communication

Job description

Juspay is a category-leading fintech offering Payments Experience, Orchestration, and Infrastructure Solutions for global enterprise merchants and leading banks (incl. multiple G-SIBS). Juspay is profitable, well-funded, and backed by leading investors such as SoftBank, Accel, and VEF. Clients include Amazon, Google, HSBC, Microsoft, Zurich, and many others.

Founded in 2012, and headquartered in “India’s Silicon Valley” of Bangalore, Juspay comprises 1,600+ teammates of which more than 80% work across product and engineering. We currently facilitate over 350Mn transactions daily and more than $1T in annual payments value.

Having demonstrated success at scale in India (one of the most complex payments market on the planet), Juspay is internationalising. With offices in Dublin, Dubai, San Francisco, São Paulo, and Singapore, we are able to serve the world’s largest - and most complex - businesses.

About the Role

As a key member of the Customer Success team, you will be instrumental in shaping the future of our customer relationships - with a particular focus on European and North American clients. This is a unique opportunity to not only manage a portfolio of our most important clients, but also help in establishing the processes and culture of our Customer Success team. We are looking for a strategic partner to our clients; someone who can provide expert guidance, ensure their long-term success, and become their advocate within Juspay. You’ll be comfortable in high-stakes situations and adept at turning challenges into opportunities for growth.

This is a critical, high-impact role for a professional who thrives in a dynamic, growth-stage organisation and is ready to serve as a trusted advisor to large enterprise clients, ensuring their long-term success with Juspay’s solutions.

Responsibilities

• Trusted Advisor & Primary Contact: Act as the first point of contact and strategic partner for large enterprise clients, providing expert guidance on payments solutions and ensuring seamless adoption and value realisation,
• Drive Customer Growth: Proactively identify and pursue opportunities to expand customer contracts and deepen their engagement with our products and services whilst aligning with clients’ evolving needs,
• Champion the Customer: Act as the voice of the customer internally, collaborating with our sales, product, and engineering teams to ensure our offerings meet and exceed client expectations,
• Onboarding & Account Setup: Assist with initial client onboarding, account establishment, and integration to ensure a smooth start and rapid time-to-value,
• Cross-Functional Collaboration: Work closely with sales, product, and engineering teams to relay client feedback, influence roadmap priorities, and support global initiatives across regions, and
• Be the Face of Juspay: Act as a brand ambassador at industry events, conferences, and client meetings, showcasing our expertise and innovative solutions.

Requirements

• Entrepreneurial Mindset: Smart, driven, and creative, with a natural curiosity for solving complex problems and a proactive approach to client success,
• Experience & Expertise: Proven experience in customer success, account management, or consulting, with a strong preference for experience within the payments or fintech industry,
• Client-Centric Approach: Track record of successfully managing and growing relationships with large, enterprise-level clients,
• Collaborative Spirit: Ability to excel in a flat organisational structure, working effectively with cross-functional teams and global colleagues to achieve shared goals, and
• Communication Skills: Exceptional ability to articulate complex solutions to diverse stakeholders, from technical teams to C-suite executives.

Why Join Juspay?

• Impact at Scale: Be part of a mature, profitable fintech leader with a proven track record of powering some of the world’s largest enterprises,
• Global Growth: Play a foundational role in our international expansion, shaping the future of payments in Europe and beyond, and
• Career Development: Thrive in a flat, merit-based structure that rewards initiative, creativity, and results.

Location

Our offices are located on Fitzwilliam Square, Dublin 2 and this is a hybrid role, with occasional travel - especially across Europe. We are open to fully remote candidates in exceptional circumstances.

• Competitive salary and benefits package (incl health insurance and pension contributions),
• Opportunity to work on impactful projects and shape the future of our international presence, and
• Dynamic and collaborative work environment.