Global Customer Success Manager — Hybrid (Equity & Growth)

Vusion; Dublin; On-site; EUR 52,000 - 75,000; Full time

Job summary

Vusion in Dublin is seeking a Customer Success Manager to join our on-site team. This full-time role offers opportunities for career growth and working within a fast-paced, international tech environment.

You will develop relationships with clients, monitor service commitments, coordinate cross-functional teams, define SLAs, lead client steering meetings, and drive continuous improvement in service delivery.

Qualifications

• Proven experience of 2-5 years in the same role of CSM
• Ability to understand customer's needs and build trust-based relationships
• Growth Mindset: Skilled at spotting upsell/cross-sell opportunities and partnering with Sales.

Responsibilities

• Develop/maintain relationships to position Vusion as key service partner.
• Monitoring service commitments: Ensuring that the services provided meet the contractual commitments in terms of support, maintenance, and asset management, in collaboration with stakeholders (support, sales, client project managers, experts, etc.).
• Coordinating teams: Working with support teams, client project managers, and other stakeholders to ensure quality service and meet service contract commitments.
• Defining SLA/SLR content and implementation: Defining and adjusting service level agreements in consultation with contract stakeholders.
• Leading client steering committees: Organizing and leading meetings with clients to discuss performance and possible improvements.
• Managing events impacting services: Ensuring that all events that could affect the service contract are taken into account throughout its lifecycle.
• Developing improvement plans: Creating continuous improvement plans and associated actions.
• Proactively proposing service evolutions: Suggesting proactive service improvements, costing them, and presenting them to the client in collaboration with the Key Account Manager (KAM).
• Participating in contract setup and renewal: Actively participating in the setup and renewal of contracts in collaboration with sales and pre-sales teams to provide indicators and information to define the best strategy.

Job description

Vusion in Dublin is seeking a Customer Success Manager to join our on-site team. This full-time role offers opportunities for career growth and working within a fast-paced, international tech environment.

You will develop relationships with clients, monitor service commitments, coordinate cross-functional teams, define SLAs, lead client steering meetings, and drive continuous improvement in service delivery.