Global AI Support Engineer - BizAI & On-Call Excellence

Meta Careers; Dublin; On-site; EUR 90,000 - 150,000; Full time

Job summary

Meta in Dublin is seeking a Business Support Engineer to help scale AI-enabled support for partners. You will architect global troubleshooting methods and drive AI-native strategies across the team.

You will build AI architectures with Llama and other LLMs, monitor partner integrations, and provide 24/7 on-call coverage while collaborating with cross-functional leadership to shape the product roadmap. This role blends hands-on engineering with strategic impact in a fast-moving AI environment at

Qualifications

• Experience in API development and debugging in AI-enabled environments.
• Experience building AI architectures using Llama or other LLMs.
• Ability to architect global troubleshooting methodologies and escalation frameworks.
• Willingness to provide 24/7 on-call support.

Responsibilities

• Architect global troubleshooting methodologies and escalation frameworks to enhance operational excellence.
• Co-Lead the team's AI-native technical strategy, driving large-scale adoption of AI tools to transform support workflows and value delivery.
• Build, launch, and optimize complex AI architectures using Llama and other LLMs, owning the full lifecycle from prototype to production.
• Develop performance monitoring systems for partner integrations to ensure high availability; leverage metrics to proactively identify issues and drive improvements across teams.
• Provide 24/7 on-call support coverage via rotation schedule (including weekends).
• Partner with internal and cross-functional leadership to identify systemic support issues and influence roadmaps with data-driven proposals to eliminate root causes.

Skills

API development

Debugging

AI-driven solutions

Cross-functional collaboration

On-call support

Tools

Llama

LLMs

API testing tools

Job description

Meta in Dublin is seeking a Business Support Engineer to help scale AI-enabled support for partners. You will architect global troubleshooting methods and drive AI-native strategies across the team.

You will build AI architectures with Llama and other LLMs, monitor partner integrations, and provide 24/7 on-call coverage while collaborating with cross-functional leadership to shape the product roadmap. This role blends hands-on engineering with strategic impact in a fast-moving AI environment at