Business Support Engineer - BizAI

Meta Careers; Dublin; On-site; EUR 90,000 - 150,000; Full time

Job summary

Meta in Dublin is seeking a Business Support Engineer to help scale AI-enabled support for partners. You will architect global troubleshooting methods and drive AI-native strategies across the team.

You will build AI architectures with Llama and other LLMs, monitor partner integrations, and provide 24/7 on-call coverage while collaborating with cross-functional leadership to shape the product roadmap. This role blends hands-on engineering with strategic impact in a fast-moving AI environment at

Qualifications

• Experience in API development and debugging in AI-enabled environments.
• Experience building AI architectures using Llama or other LLMs.
• Ability to architect global troubleshooting methodologies and escalation frameworks.
• Willingness to provide 24/7 on-call support.

Responsibilities

• Architect global troubleshooting methodologies and escalation frameworks to enhance operational excellence.
• Co-Lead the team's AI-native technical strategy, driving large-scale adoption of AI tools to transform support workflows and value delivery.
• Build, launch, and optimize complex AI architectures using Llama and other LLMs, owning the full lifecycle from prototype to production.
• Develop performance monitoring systems for partner integrations to ensure high availability; leverage metrics to proactively identify issues and drive improvements across teams.
• Provide 24/7 on-call support coverage via rotation schedule (including weekends).
• Partner with internal and cross-functional leadership to identify systemic support issues and influence roadmaps with data-driven proposals to eliminate root causes.

Skills

API development

Debugging

AI-driven solutions

Cross-functional collaboration

On-call support

Tools

Llama

LLMs

API testing tools

Job description

# Business Support Engineer - BizAIDublin, Ireland Artificial Intelligence+ 13 moreApply nowMeta recently launched its Business Agent, helping businesses of every size use AI to boost productivity and deliver more personalized customer experiences. Business Support Engineering will be at the forefront of this shift, and we’re looking for an engineer to play a pivotal role supporting Meta’s partners bringing deep experience in API development, debugging, and AI-driven solutions and a track record of improving end-to-end support experiences.As a Business Support Engineer, you will work closely with cross-functional teams and business partners across the globe, incorporating AI-driven business solutions into their service offerings. You will track industry advancements and partner experiences, evaluating their impact and influencing the product's strategic roadmap.---## Business Support Engineer - BizAI Responsibilities* Architect global troubleshooting methodologies and escalation frameworks to enhance the team's operational excellence and engineering standards* Co-Lead the team's AI-native technical strategy, driving large-scale adoption of AI tools to transform support workflows and value delivery* Build, launch, and optimize complex AI architectures using Llama and other LLMs, owning the full lifecycle from prototype to production* Develop performance monitoring systems for partner integrations to ensure high availability; leverage metrics to proactively identify issues and drive improvements across teams* Provide 24/7 oncall support coverage via rotation schedule (including weekends)* Partner with internal and cross-functional leadership to identify systemic support issues and influence roadmaps with data-driven proposals to eliminate root causes