Business Support Engineer

Meta Careers; Dublin; On-site; EUR 60,000 - 90,000; Full time

Job summary

Meta is hiring a Business Support Engineer in Dublin to provide technical and engineering support to partners and clients globally. You will collaborate with a global team of engineers to resolve issues, guide integrations, and ensure high-quality products and partner satisfaction.

You will work with Platform and Infrastructure teams to investigate and resolve partner-reported issues, assess actions for fixes, and contribute to continuous improvements in Meta's products and deployments.

Responsibilities

• Partners with Meta’s Business Partners & Clients to help them deploy Meta Products at scale
• Provide integration support through a range of Cloud Based APIs, Financial Technology & Telecommunications Integrations, enabling them to connect with a variety of users around the world

Job description

# Business Support EngineerDublin, Ireland Artificial Intelligence+ 15 moreApply nowWe are looking for an engineer to play a key role in providing technical, engineering support to Meta’s partners and clients globally. You will have the opportunity to work together with a global team of Business Support Engineers to provide proactive and reactive support for partner issues and integrations while partnering with our broad cross functional teams to ensure a high quality for our products and satisfactory experience for our partners and customers. We work directly with Platform and Infrastructure teams to investigate and resolve issues reported by our partners, to properly assess and agree on actions to be taken for necessary fixes and continuous improvements in our products and deployments.As a Business Support Engineer at Meta, you will be given the opportunity to specialise in one of our key business areas across Advertising, Business Messaging, Telecommunications, Fintech and combine your experience with a track record of delivering effective customer service with a product focus to ensure that key insights are communicated to our product teams. We are looking for people who have subject-matter knowledge in managing & maintaining integrations with 3rd party services, who help foster developer/business relationships, who apply critical thinking to blend systems design with business needs, and who have a desire to improve the support experience of our customers.As a Business Support Engineer, you will understand industry trends, partner solutions/integrations and their implications to our product roadmap. You will work closely with other regional offices and partnership teams to support a broad range of partners across the globe to integrate Meta’s Business Products into their offering.---## Business Support Engineer Responsibilities* Partners with Meta’s Business Partners & Clients to help them deploy Meta Products at scale* Provide integration support through a range of Cloud Based APIs, Financial Technology & Telecommunications Integrations, enabling them to connect with a variety of users around the world