German-Speaking Enterprise CSM for DACH Growth

Coursera; Dublin; Presencial; EUR 70.000 - 95.000; Jornada completa

Descripción de la vacante

Coursera (in collaboration with Udemy) seeks a German-speaking Customer Success Manager in Dublin to partner with enterprise clients across the DACH region, driving adoption of Udemy Business and helping customers achieve strategic learning goals.

You will build trusted executive relationships, manage renewals and expansion opportunities, and work closely with Sales and cross-functional teams to prove value and deliver measurable outcomes for large organisations.

Formación

• 5–8 years in B2B SaaS customer success or related roles.
• Fluency in German and English.
• Experience with enterprise accounts (> $100k ACV).
• Strong relationship-building and strategic partnering.
• Experience driving renewals and upsell.

Responsabilidades

• Proactively manage a portfolio of enterprise Udemy Business customers across the DACH market.
• Serve as a subject matter expert on the Udemy Business platform to support learning strategies.
• Build trusted relationships with executives and stakeholders at the client.
• Collaborate with Sales to develop retention, renewal, and upsell strategies.
• Drive adoption and engagement through tailored programs and value reviews.
• Monitor customer health and translate data into actionable recommendations.
• Develop proactive account plans aligned with business objectives.

Conocimientos

German & English fluency

Enterprise SaaS experience

Account management

Data-driven

Descripción del empleo

Coursera (in collaboration with Udemy) seeks a German-speaking Customer Success Manager in Dublin to partner with enterprise clients across the DACH region, driving adoption of Udemy Business and helping customers achieve strategic learning goals.

You will build trusted executive relationships, manage renewals and expansion opportunities, and work closely with Sales and cross-functional teams to prove value and deliver measurable outcomes for large organisations.