German speaking Customer Service Representative

Cpl; Galway; Hybrid; EUR 25,000 - 34,000; Full time

Benefits offered by this job

Long-term career opportunities

Weekdays only

Hybrid after probation

Collaborative team environment

Customer support experience

Communication skills development

Job summary

CPL in Galway is seeking a German-speaking Customer Service Representative to join our team. The role is onsite with hybrid options after probation and runs Monday to Friday, offering a fast-paced international environment to deliver excellent customer experiences.

You will handle inquiries via phone, email and live chat, support customers with orders and accounts, resolve issues, process refunds, and build strong customer relationships in a collaborative setting.

Responsibilities

• Be the first point of contact for customers and business partners via phone, email, and live chat
• Provide support and guidance on products, orders, accounts, and general inquiries
• Resolve customer issues and complaints efficiently while ensuring a positive experience
• Process refunds, exchanges, and account-related requests accurately
• Build and maintain strong relationships through professional and friendly communication
• Support users with system navigation and account-related questions
• Accurately record interactions and escalate complex cases when required
• Work collaboratively with internal teams to deliver an exceptional customer experience

Job description

German speaking Customer Service Representative – Galway City | Onsite (Hybrid after probation) | Monday–Friday |

Are you passionate about delivering excellent customer experiences and enjoy working in a fast-paced, international environment? We are currently hiring multiple Customer Service Representatives to join a growing and dynamic team within an exciting and rapidly expanding industry.

This is an opportunity to become part of a supportive team where your communication skills, problem-solving ability, and customer-first mindset will make a real impact. You’ll play a key role as the first point of contact for customers and business partners, helping create positive experiences while building valuable experience in customer engagement and relationship management.

What’s in it for you?

• Join a growing international business with long-term career opportunities


• Monday to Friday schedule – no weekend work


• Hybrid working available after successful completion of probation


• Work within a collaborative and supportive team environment


• Gain valuable experience in customer support, relationship management, and problem solving


• Develop your communication and customer-facing skills in a dynamic setting

Location & Working Hours

• Hybrid working available after probation

What you'll be doing

• Be the first point of contact for customers and business partners via phone, email, and live chat


• Provide support and guidance on products, orders, accounts, and general inquiries


• Resolve customer issues and complaints efficiently while ensuring a positive experience


• Process refunds, exchanges, and account-related requests accurately


• Build and maintain strong relationships through professional and friendly communication


• Support users with system navigation and account-related questions


• Accurately record interactions and escal… complex cases where required


• Work collaboratively with internal teams to deliver an exceptional customer experience

What we’re looking for

• Strong written and spoken English skills


• Excellent communication and interpersonal skills


• A customer-focused mindset with strong problem-solving abilities


• Ability to work independently and as part of a team


• Strong attention to detail and organisation skills


• Comfortable working in a fast-paced environment

If you're someone who enjoys helping people, thrives on solving problems, and wants to build experience within a growing business, we’d love to hear from you.