Customer Care Executive

Abrivia Recruitment Specialists; South Dublin; Hybrid; EUR 38,000 - 42,000; Full time

Benefits offered by this job

Hybrid working after probation

Fully funded professional development

Career progression opportunities

Modern offices in Dublin South

Job summary

Abrivia Recruitment Specialists is growing its Customer Experience team in Dublin. The successful candidate will support customers across phone, email, and digital channels in a hybrid environment (2 office days / 3 remote after probation).

The role offers an attractive base salary, performance to deliver exceptional service, and clear progression in a fast-paced business that values its people.

Qualifications

• 1+ years’ experience in customer service, contact centre, retail, hospitality, or another customer-facing role.
• Excellent communication and listening skills.
• A positive, solutions-focused mindset.
• Strong organisational and multitasking abilities.
• Comfortable working in a fast-paced environment.

Responsibilities

• Supporting customers across phone, email, and digital channels
• Handling customer queries, account updates, and service requests
• Delivering a positive customer experience on every interaction
• Working toward team service goals and quality standards
• Maintaining accurate records and ensuring attention to detail

Skills

Customer service

Communication

Problem solving

Attention to detail

Organisational skills

Multitasking

Job description

Location: South City Dublin (on luas line)

Salary: Attractive Base Salary +Performance Bonus

Contract/Hours of Work: Full-Time | Monday–Friday | 9am–6pm

Working Model: Hybrid Working (2 office days / 3 remote after probation)

We’re growing our Customer Experience team and are looking for motivated, customer-focused professionals to join our expanding operation in Dublin.

If you enjoy helping people, solving problems, and delivering exceptional service, this is an opportunity to join a fast-paced business that genuinely invests in its people and offers clear career progression.

What you’ll be doing:

• Supporting customers across phone, email, and digital channels
• Handling customer queries, account updates, and service requests
• Delivering a positive customer experience on every interaction
• Working toward team service goals and quality standards
• Maintaining accurate records and ensuring attention to detail

What we’re looking for:

• 1+ years’ experience in customer service, contact centre, retail, hospitality, or another customer-facing role
• Excellent communication and listening skills
• A positive, solutions-focused mindset
• Strong organisational and multitasking abilities
• Comfortable working in a fast-paced environment

What’s in it for you?

Attractive base annual salary

Fully funded professional qualifications and development

Hybrid working after probation

Genuine career progression opportunities

Modern offices in Dublin South with excellent transport links