German-Speaking Client Services Specialist

Autodesk; Dublin; On-site; EUR 28,000 - 40,000; Full time

Job summary

Autodesk is seeking a Client Services Specialist in Ireland to provide frontline support to customers and partners. You will resolve product access, licensing, and account issues while delivering an exceptional customer experience.

The role requires a BSc or MSc, CRM experience, and fluency in English plus French or German. Additional language skills (Italian/Spanish) are an advantage. Flexible shifts may be required, including early starts at 7:00 AM.

Qualifications

• BSc or MSc degree required.
• Experience using a CRM system.
• Willingness to work flexible shifts including early start (7:00 AM).
• Fluency in English plus French or German.
• Italian or Spanish and other languages are a plus.

Responsibilities

• Provide multi-channel support (phone, chat, email) to Autodesk customers and partners.
• Troubleshoot access, licensing, and account issues to resolve quickly.
• Ensure access to purchased software using internal systems and remote tools.
• Deliver a high-quality, solution-focused customer experience.
• Educate customers through training sessions, onboarding, webinars, and self-service guidance.
• Act as SME on Autodesk policies, processes, and tools.
• Support partner enablement and collaborate cross-functionally to resolve issues.
• Contribute to knowledge base content and suggest process improvements.
• Maintain professionalism and adaptability in a fast-paced environment.

Skills

CRM software experience

Fluent in English

French or German fluent

Education

BSc or MSc degree

Tools

Salesforce

Job description

Autodesk is seeking a Client Services Specialist in Ireland to provide frontline support to customers and partners. You will resolve product access, licensing, and account issues while delivering an exceptional customer experience.

The role requires a BSc or MSc, CRM experience, and fluency in English plus French or German. Additional language skills (Italian/Spanish) are an advantage. Flexible shifts may be required, including early starts at 7:00 AM.