Fully Remote Fintech Integration & Support Lead

Jobgether SRL; Ireland; Remote; EUR 80,000 - 116,000; Full time

Job summary

Jobgether SRL, collaborating with a partner company, seeks an Integration Manager & Technical Support Specialist based in Ireland. You will own onboarding, API validation, and production readiness for merchants in a fast-moving fintech and crypto environment.

You will configure payments, routing, monitor systems with Grafana, and work with engineers across borders to ensure Go-Live success. Fluent Russian and English (B2/C1) are required, along with hands-on troubleshooting, root-cause analysis,

Qualifications

• 1+ year of experience in L2/L3 technical support or senior roles in fintech/crypto/payments.
• Hands-on with system logs and monitoring tools to trace transaction errors.
• Knowledge of client-server architecture, REST APIs, and JSON structures.
• Proficient with Postman to validate API requests and troubleshoot integrations.
• Ability to perform root-cause analysis and remediation plans under time constraints.
• Fluent Russian and upper-intermediate to advanced English (B2/C1).

Responsibilities

• Lead technical merchant onboarding by configuring integrations, payment routing, and payment methods across PSP, on/off-ramp, and card solutions.
• Manage API access and production-ready configurations.
• Validate API requests and troubleshoot integration issues using Postman.
• Investigate transaction incidents by analyzing JSON payloads, SQL queries, system logs, and monitoring data.
• Use Grafana and observability tools to trace transaction errors across systems.
• Replicate and isolate reported bugs to determine origin (merchant vs platform).
• Triage technical issues and provide escalations to Engineering for fixes.
• Support final technical verification and production readiness for merchants before launch.
• Communicate technical findings clearly to international merchants and stakeholders.
• Prepare concise incident reports and maintain documentation throughout troubleshooting.

Skills

REST APIs

JSON

Postman

L2/L3 support

Root-cause analysis

Troubleshooting

Communication

Russian language

English proficiency

Tools

Grafana

SQL

Job description

Jobgether SRL, collaborating with a partner company, seeks an Integration Manager & Technical Support Specialist based in Ireland. You will own onboarding, API validation, and production readiness for merchants in a fast-moving fintech and crypto environment.

You will configure payments, routing, monitor systems with Grafana, and work with engineers across borders to ensure Go-Live success. Fluent Russian and English (B2/C1) are required, along with hands-on troubleshooting, root-cause analysis,