Full-Time Reservations Specialist — Elevate Guest Experience

Maryborough Hotel; Ireland; On-site; EUR 28,000 - 36,000; Full time

Benefits offered by this job

Competitive salary

Training and development opportunities

Free staff parking

Attractive room discounts for family和友

The opportunity to work as part of a 欢

Job summary

The Maryborough Hotel in Ireland is seeking an experienced Reservations Agent to join our team on a full-time basis, five days out of seven. You will manage reservations, handle inquiries, and act as the main contact for wedding room bookings, ensuring a smooth guest journey from booking to arrival.

The ideal candidate will have hotel reservations experience, be fluent in English, and possess strong administrative and interpersonal skills.

Qualifications

• Previous hotel reservations experience.
• Fluent written and spoken English.
• Strong administrative and computer skills.
• Excellent communication and interpersonal skills.

Responsibilities

• Managing reservations via phone, email, and third-party booking platforms.
• Processing new bookings, amendments, cancellations, and special requests.
• Issuing booking confirmations and responding promptly to guest enquiries.
• Maximising room revenue through effective sales and upselling techniques.
• Reviewing daily arrivals, departures, occupancy levels, and forecasts.
• Coordinating VIP and repeat guest requirements to ensure a personalised experience.
• Supporting the onboarding, training, and development of new team members.

Skills

Reservations

Customer service

English fluency

Administrative skills

Tools

Hotsoft

Job description

The Maryborough Hotel in Ireland is seeking an experienced Reservations Agent to join our team on a full-time basis, five days out of seven. You will manage reservations, handle inquiries, and act as the main contact for wedding room bookings, ensuring a smooth guest journey from booking to arrival.

The ideal candidate will have hotel reservations experience, be fluent in English, and possess strong administrative and interpersonal skills.