Luxury Front Desk & Guest Experience Associate

Mount Juliet Estate; Thomastown; On-site; EUR 26,000 - 34,000; Full time

Benefits offered by this job

Competitive Pay

Employee Assistance Program

International Hotel discounts

Staff Meal

Uniform

Training & Continuous Professional Dev

Complimentary Health Club Access

Job summary

Mount Juliet Estate, a Marriott Autograph Collection, is a 5* resort in the heart of Irish countryside. This full-time Front Office role involves welcoming guests, checking in/out, and managing reservations with a warm, efficient approach. Reporting to the Front of House Manager, you’ll ensure smooth guest experiences.

The ideal candidate has at least 6 months as a receptionist, strong English, and good administrative skills. Opera experience is a plus.

Qualifications

• Minimum 6 months in a receptionist role.
• Excellent interpersonal skills and a pleasant telephone manner.
• Good administrative skills and the ability to use email and booking systems.
• Good team working skills and a friendly, welcoming approach.
• High standards of dress and presentation.
• Fluent level of English and eligible to work in Ireland.

Responsibilities

• Greet guests on arrival and provide a warm welcome at the front desk.
• Check guests in and out, issue keys, and handle reservations by phone or email.
• Prepare bills and process payments; respond to guest queries and handle complaints.
• Maintain accurate billing and assist in keeping the reception area tidy.
• Report maintenance or cleanliness issues to the relevant manager.

Skills

Interpersonal skills

Telephone manner

Administrative skills

Email and booking systems

Teamwork

Dress and presentation

Fluent English

Eligibility to work in Ireland

Tools

Opera

Job description

Mount Juliet Estate, a Marriott Autograph Collection, is a 5* resort in the heart of Irish countryside. This full-time Front Office role involves welcoming guests, checking in/out, and managing reservations with a warm, efficient approach. Reporting to the Front of House Manager, you’ll ensure smooth guest experiences.

The ideal candidate has at least 6 months as a receptionist, strong English, and good administrative skills. Opera experience is a plus.