Fulfilment & Customer Experience Specialist

Flaircraft; Dublin; Hybrid; EUR 28,000 - 36,000; Full time

Benefits offered by this job

23 days annual leave

Staff parking

Bike to Work Scheme

Public transport support (Leap Card)

Probation period 6 months

Job summary

Flaircraft is seeking a Fulfilment Coordinator & Customer Support in Dublin to oversee order fulfilment, shipping and invoicing while delivering excellent customer service. You will coordinate with suppliers and carriers to ensure on-time delivery and accurate processing of orders.

The ideal candidate has at least 2 years in a busy office, strong MS Office skills, and excellent English communication. Monday–Friday schedule, 23 days leave, staff parking, bike scheme and transport support after 3

Qualifications

• Minimum of 2 years in a dynamic office environment.
• Proficient with Microsoft Office applications (Excel, Word, PowerPoint).
• Excellent verbal and written communication in English.
• Proven experience in maintaining positive customer relationships.

Responsibilities

• Manage end-to-end order fulfilment and stock control.
• Receive and process customer orders accurately and efficiently.
• Coordinate with suppliers and carriers to ensure timely shipments.
• Track orders throughout fulfilment to meet delivery expectations.
• Oversee shipping and invoicing procedures and generate invoices.
• Manage customer payments and liaise with accounting for records.
• Support picking and packing; label and track orders for shipping.
• Serve as main contact for customer queries via email and phone.
• Respond promptly, courteously, and escalate when needed.

Skills

Customer service

Communication

Attention to detail

Tools

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Job description

Flaircraft is seeking a Fulfilment Coordinator & Customer Support in Dublin to oversee order fulfilment, shipping and invoicing while delivering excellent customer service. You will coordinate with suppliers and carriers to ensure on-time delivery and accurate processing of orders.

The ideal candidate has at least 2 years in a busy office, strong MS Office skills, and excellent English communication. Monday–Friday schedule, 23 days leave, staff parking, bike scheme and transport support after 3