Air Freight Operations Specialist

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Dublin

On-site

EUR 35,000 - 55,000

Full time

14 days+

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Job summary

Jobtailor in Ireland seeks an experienced logistics professional to manage air freight operations, coordinate with airlines and suppliers, and ensure service levels meet deadlines. The role emphasizes planning, communication, and strong attention to detail in a fast-paced shipping environment.

Responsibilities include maintaining SOPs, resolving customer queries, and coordinating with subcontractors for transport.

Qualifications

Experience in air freight operations and market understanding.
Ability to negotiate with airlines, suppliers, and international offices.
Strong planning, organisational, and problem-solving skills.
Excellent communication skills, including phone-based interaction with customers.
High attention to detail and ability to prioritise tasks under pressure.
Strong administrative and customer service mindset.
Proficiency in Microsoft Excel and Word.
Good commercial awareness and understanding of cost and profitability.

Responsibilities

Use internal systems to manage documentation and operational processes.
Organise workflows to meet customer deadlines and service levels.
Communicate with customers to gather relevant information and ensure their needs are met.
Ensure compliance with all regulatory and legislative requirements.
Maintain customer profiles and standard operating procedures (SOPs).
Resolve customer issues and escalate where necessary.
Coordinate with subcontractors and partners to arrange transport of goods.
Raise invoices to customers and overseas offices in line with agreed rates.
Monitor profitability of shipments and maintain financial awareness.
Complete all administrative tasks in line with company policies and procedures.