Frontline Service Desk Engineer (Galway)

SLEEPLESS SERVER SOLUTIONS LIMITED; Galway; On-site; EUR 31,000 - 42,000; Full time

Job summary

Stryve is recruiting a First Line Support Engineer for our Galway Service Desk. The role carries a 39-hour work week with frontline phone, email, and remote support to diagnose and resolve client issues.

You will log tickets, maintain client records, and escalate as needed while contributing to knowledge base documentation. Candidates should have strong communication skills, 2+ years in support, and fluent English.

Qualifications

• Minimum 2 years of experience in frontline or technical support.
• Bachelor’s level education preferred.
• Fluent English is required (C2) for customer interactions.

Responsibilities

• Provide phone, email, and remote support to diagnose and resolve client issues.
• Log and maintain accurate ticket records with proper categorisation and detail.
• Escalate tickets in line with priority and Service Desk Manager/Coordinator guidance.
• Maintain and update helpdesk documentation for each client account.

Skills

Communication skills

Troubleshooting

Customer Service

Interpersonal Skills

Collaboration

Decision Making

Initiative

Teamwork

English Fluency

On-call Availability

Education

Level 9 Qualification (Postgraduate & Diploma & Master)

Job description

Stryve is recruiting a First Line Support Engineer for our Galway Service Desk. The role carries a 39-hour work week with frontline phone, email, and remote support to diagnose and resolve client issues.

You will log tickets, maintain client records, and escalate as needed while contributing to knowledge base documentation. Candidates should have strong communication skills, 2+ years in support, and fluent English.