Remote IT Helpdesk Engineer – Level 1 Support

WAYSTONE CENTRALISED SERVICES (IE) LIMITED; Dublin; Hybrid; EUR 28,000 - 38,000; Full time

Benefits offered by this job

Remote/Blended working

Job summary

WAYSTONE CENTRALISED SERVICES (IE) LIMITED is seeking an IT Helpdesk Engineer Level 1 to support the IT team in service desk management, project tasks and monitoring.

Essential duties include resolving incidents, maximizing ticketing efficiency, communicating with users, and staying up to date with technology. The role requires a degree in IT, ITIL certification, and at least 2 years in a helpdesk role.

This vacancy supports remote/blended working and is suited for candidates in Ireland.

Qualifications

• Minimum 2 years in a helpdesk role.
• Degree in IT or equivalent experience.
• ITIL certification preferred.
• Strong time management and communication skills.
• Experience with Active Directory and MS Office.

Responsibilities

• Handle incidents and requests from service desk with SLA.
• Maintain ticket lifecycle with updates and customer service.
• Escalate when necessary and communicate with users.
• Support project tasks and disaster recovery testing as needed.
• Work in a remote/blended environment.

Skills

Customer support

Time management

Communication skills

Active Directory

MS Office

WebEx

MFA

IT operations

Education

Degree in IT

ITIL Certification

Tools

Windows OS

Mobile devices

Job description

WAYSTONE CENTRALISED SERVICES (IE) LIMITED is seeking an IT Helpdesk Engineer Level 1 to support the IT team in service desk management, project tasks and monitoring.

Essential duties include resolving incidents, maximizing ticketing efficiency, communicating with users, and staying up to date with technology. The role requires a degree in IT, ITIL certification, and at least 2 years in a helpdesk role.

This vacancy supports remote/blended working and is suited for candidates in Ireland.