Front Office Supervisor

LEONARDO HOTELS; Galway; On-site; EUR 32,000 - 42,000; Full time

Benefits offered by this job

Special rates on Leonardo Hotel rooms

Company-wide recognition scheme

Talent referral scheme

Thank You Week

Wellbeing Calendar

Training programmes with clear paths

Job summary

The g Hotel & Spa, part of Leonardo Hotels, seeks a Front Office Supervisor to help run daily front desk operations and inspire a vibrant team at our Galway property. This role supports the Front Office Manager, ensuring memorable guest experiences and alignment with 5-star service standards across the hotel.

You will lead by example, coach colleagues, and maintain calm in a fast-paced environment while upholding our values and brand standards.

Responsibilities

• Be a people's person and make each day fun and engaging for the team.
• Embody and promote our 5-star guest service standards.
• Interact with, support and occasionally deputise for Guest Experience Managers.
• Work well in a fast-paced environment.
• Coach and train new team members.
• Bring solutions to the table and think on your feet.
• Be dependable, and a reassuring influence for both guests and the team.
• Have top-notch organisational skills.

Skills

People management

Coaching & training

Organisational skills

Job description

LGG - The g Hotel & Spa is Limited Edition, which is a collection of distinctive hotels that have their own characters. Our diverse and friendly teams focus on delivering exceptional guest care, ensuring every guest feels welcomed. Limited Edition is a part of the Leonardo Hotels portfolio.

The Front Office Supervisor will support the smooth running and objectives of the Front Office department at The g Hotel & Spa, as well as supervising day to day operations. All members of the department work together to create outstanding and memorable moments for guests, in line with both company and 5-star guest service standards, and collaborate closely with other departments within the hotel. You will act as an ambassador for your The g Hotel & Spa and the wider Leonardo Hotels estate, demonstrating the company vision, mission and values. At all times, you will treat others around you with respect, dignity and fairness.

As Front Office Supervisor you'll be the backbone of the team as you'll be working with the Front Office Manager to inspire and motivate your colleagues, ensuring that all guests have memorable experiences with us. Take a deep breath because you'll be stepping into a busy role! You'll be supervising the Front Office operations and inspiring a vibrant team to exceed guests' expectations.

If you're our ideal Front Office Supervisor, you will:

• Be a people's person and make each day fun and engaging for the team!

• Embody and promote our 5-star guest service standards!
• Interact with, support and occasionally deputise for our Guest Experience Managers
• Work well in a fast-paced environment
• Coach and train new team members
• Bring solutions to the table and think on your feet
• Be dependable, and a reassuring influence for both guests and the team
• Have top-notch organisational skills

Some of the perks our Front Office Supervisor could enjoy include:

• Special rates on Leonardo Hotel rooms across the UK & Europe

• Company-wide recognition scheme: you could earn vouchers to spend on a wide range of high street shops

• Talent referral scheme

• Thank You Week: from ice cream trucks to yoga classes and lots in between!

• Wellbeing Calendar

• Ongoing job-related training programmes with clear paths for progression

We're committed to creating a workplace where every individual - regardless of background, identity, or lived experience - is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered.

Why come join us as a Front Office Supervisor?

We look after our colleagues just as well as we look after our guests. Once you join a Limited Edition, you're part of the Leonardo community of over 55 hotels across the UK & Ireland. Our regular Learning Bites, "Come Join Us Guest Care" training and Wellbeing webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you'll be on track for a brilliant future in Hospitality!