Assistant Front Office Manager - Killarney Plaza Hotel & Spa

O'Donoghue Ring Collection; Killarney; On-site; EUR 38,000 - 47,000; Full time

Benefits offered by this job

Competitive salaries

Staff discounts on hotel stays

Meals on duty

Free coffee on duty

Career progression

Wellness programme

Job summary

O'Donoghue Ring Collection's Killarney Plaza Hotel & Spa is hiring an Assistant Front Office Manager to lead the front desk team and maintain exceptional guest service in a busy 4* setting. Reporting to the Front Office Manager, you will manage daily reception duties, drive guest satisfaction, maximize occupancy, and collaborate with Sales, Revenue, and Housekeeping to ensure smooth operations.

Experience in hotel front office leadership, strong communication, and knowledge of Opera Cloud are

Qualifications

• Experience as Assistant Front Office Manager or Front Office Supervisor in a busy 4* hotel.
• Excellent communication and leadership skills.
• Strong attention to detail with a customer-focused approach.
• Experience with Opera Cloud is advantageous.

Responsibilities

• Manage day-to-day reception duties and lead the front office team.
• Ensure prompt, efficient handling of guest queries and requests.
• Lead the team to maintain high service standards at all times.
• Collaborate with Sales & Revenue to maximize occupancy and revenue.
• Assist in budget compilation and performance metrics.
• Coordinate with Housekeeping to action guest requests and maintain safety.

Skills

Customer service

Leadership

Communication

Attention to detail

Tools

Opera Cloud

Job description

O'Donoghue Ring Collection is home to Hotels, Apartments, Spa, Restaurants & Bars centrally located in the vibrant town centre of Killarney and CastleIsland, Co. Kerry. Our company philosophy is built upon three core values: employee experience, customer experience, and standards of excellence.

The Killarney Plaza Hotel and Spa are currently recruiting for an Assistant Front Office Manager, reporting to the Front Office Manager. You will manage the day to day duties along side the front office team always ensuring the highest levels of customer service are achieved.

What you'll do:

• You will ensure all guests queries are handled promptly and efficiently.
• Day to day management of the reception team members. Enable the team members to be able to carry out their duties to the standards expected.
• Lead the team to provide the highest level of guest service and ensuring that standards are maintained at all times.
• Meet and exceed our guest requests.
• Maximize in room revenue, occupancy percentage through efficient yield management in conjunction with the Sales & Revenue Manager.
• Assist in the compilation and achievement of the accommodation budget.
• Constantly liaise with the housekeeping manger to ensure all guest requests are actioned.
• Ensure the health and safety of all guests and employees.

About you:

• Experienced Assistant Front Office Manager or Front Office Supervisor in a busy 4 * hotel is essential.
• Excellent communication and leadership skills are essential.
• Strong attention to detail and be extremely customer focused.
• Experience of Opera Cloud would be an advantage.

Why O'Donoghue Ring Collection?

When you join the O'Donoghue Ring Collection, you join a community of smart, caring, talented individuals working together to deliver first-in-class results. Here are some ways we support and invest in our team:

• Competitive salaries
• Discounts on Hotel Stays, and special staff rates in any of our hotels across the collection, on top of special Family and Friend rates for accommodation.
• Discounts on Dining, discounts for all food outlets in 4 hotels for you and a companion, as well as the individual restaurants and bars that are part of the collection.
• Meals on Duty, meals are prepared for you during your work hours and are provided for in our newly refurbed canteens.
• Free Coffee on Duty, provided for in our newly refurbed canteens.
• Discounts for Take-Away, further discounts for takeaway teas and coffees for staff members.
• Career Progression, we set a clear career path with each of our interested employees.
• Employee Fitness, free access to our leisure centre, family discounts to membership in our range of Leisure Centres.
• Employee Wellness, ODR Collection Staff Wellness programme is available to all staff as well as discounts on all luxury spa products and treatments in our award-winning winning Spa.
• Learning & Development, access to a variety of learning tools through our online training software. We offer a range of internships annually in a variety of different departments to nourish development across different departments.

If you want to make an impact, O'Donoghue Ring Collection is the place for you.

O'Donoghue Ring Collection is an Equal Opportunity Employer, but that's just the start. We believe different perspectives help us grow and achieve more. That's why we're dedicated to hiring and developing the most talented and diverse team - which includes individuals with different backgrounds, abilities, identities and experiences.