Front Office Supervisor

Sheraton Athlone Hotel; Athlone and Bigmeadow, Athlone; On-site; EUR 28,000 - 42,000; Full time

Benefits offered by this job

Complimentary fitness centre access

Meals on duty

Free parking on roster

Employee recognition programs

Discounts at Marriott properties

Discounts at Hodson Bay Group sites

Sports & Social Club

Job summary

Sheraton Athlone Hotel is seeking a Front Office Supervisor to lead a dynamic team and ensure exceptional guest service. This role focuses on delivering a first-class experience in a fast-paced hotel environment.

Responsibilities include supervising front office operations, training staff, and driving sales targets while maintaining 4-star standards and a safe working environment. A relevant hospitality background is preferred.

Qualifications

• Experience in a similar hotel front office role.
• Excellent spoken and written English.
• Strong teamwork and collaboration skills.
• Proven ability to plan and organize workflows.
• Basic IT skills and familiarity with hotel systems.
• Ability to work independently with minimal supervision.
• Flexible and adaptable to changing situations.
• Third-level qualification is desirable but not mandatory.

Responsibilities

• Deliver a superior guest service experience that aligns with 4-star quality standards.
• Lead and train front office team to excel in customer service and achieve sales targets.
• Oversee day-to-day Front Office operations and ensure procedures and standards are met.
• Actively participate in reaching monthly sales targets across reception areas.
• Coordinate training materials and sessions for front office staff to ensure consistency.
• Maintain stock of printed matter and stationery.
• Uphold Health & Safety procedures and ensure a safe working environment.

Skills

Teamwork

Planning & organization

English proficiency

Basic IT skills

Independent working

Adaptability

Hotel front office experience

Education

Third-level qualification desirable

Job description

Join the Sheraton Family and Elevate Your Career!

We are seeking a passionate and dynamic Front Office Supervisor to join our team. This role is essential to ensuring that our guests receive a first‑class service experience, making their stay at Sheraton Hotel, part of the Hodson Bay Group, unforgettable. If you are someone who thrives in a fast‑paced environment, has a can‑do attitude, and a strong commitment to delivering exceptional guest service, we want to hear from you!

Key Responsibilities:

• Guest Relations: Deliver a superior guest service experience that aligns with our 4‑star quality standards.
• Team Leadership: Lead and train your team to excel in customer service and achieve sales targets.
• Operational Efficiency: Oversee the day‑to‑day operations of the Front Office, ensuring procedures and standards are met.
• Sales Maximization: Actively participate in reaching monthly sales targets across all reception areas.
• Training & Development: Coordinate training manuals and sessions for front office staff to ensure a uniform level of excellence.
• Inventory Management: Responsible for maintaining adequate stock of printed matter and stationery.
• Health & Safety: Ensure a safe working environment by adhering to the hotel's Health, Safety and Fire Procedures.

Qualifications Required:

• Previous experience in a similar role within the hotel industry essential.
• Excellent spoken and written English.
• Strong teamwork skills.
• Proven planning and organizational abilities.
• Basic IT skills.
• Ability to work independently without direct supervision.
• Flexibility and adaptability to change.

Note: A relevant third‑level qualification is desirable but not mandatory.

What We Offer:

• Complimentary access to our state‑of‑the‑art Sheraton Fitness Leisure Centre & Swimming Pool.
• Meals while on duty.
• Free parking when on roster.
• Employee recognition programs, because you are our star!
• Discounts at over 10,000 Marriott International Properties across 146 countries and territories.
• Discounts across other HBG properties.
• An active Sports & Social Club for networking and team‑building.

As part of the Hodson Bay Group—proudly holding Gold certification in Failte Ireland's Employer Excellence Programme, Silver accreditation from Investors in Diversity, and recently recognised as one of Ireland's Happiest Workplaces for 2025—Sheraton Athlone Hotel is committed to fostering a culture of growth, opportunity, and continuous development for driven and ambitious team members.

We prioritise fostering a people‑centric culture where mutual respect and trust create a thriving work atmosphere.

Hodson Bay Group is an Equal Opportunities Employer committed to creating an inclusive and diverse workplace. Accommodations are available upon request for candidates taking part in all aspects of the recruitment process. If you require any accommodation or support, please contact our HR team and we will be happy to make the necessary arrangements.

Take the next step in your career with us. Be part of the Sheraton family, where you don't just work—you belong.