Front Office Supervisor

Sheraton; Athlone; On-site; EUR 28,000 - 40,000; Full time

Benefits offered by this job

Fitness access

Meals on duty

Free parking

Employee recognition

Marriott discounts

HBG discounts

Sports & Social Club

Job summary

Sheraton Hotel, Hodson Bay Group, Athlone, Ireland, is seeking a Front Office Supervisor to lead guest relations, reception operations, and sales targets, delivering a first-class service experience for guests in a busy hotel setting.

The role requires previous front office experience in the hotel industry, strong English, teamwork, planning, basic IT, and the ability to work independently; training and development, and staff coaching are included to support service excellence.

Qualifications

• Previous experience in a similar role within the hotel industry essential.
• Excellent spoken and written English.
• Strong teamwork skills.
• Proven planning and organizational abilities.
• Basic IT skills.
• Ability to work independently without direct supervision.
• Flexibility and adaptability to change.

Responsibilities

• Deliver a superior guest service experience that aligns with our 4-star quality standards.
• Lead and train your team to excel in customer service and achieve sales targets.
• Oversee the day-to-day operations of the Front Office, ensuring procedures and standards are met.
• Actively participate in reaching monthly sales targets across all reception areas.
• Coordinate training manuals and sessions for front office staff to ensure a uniform level of excellence.
• Responsible for maintaining adequate stock of printed matter and stationery.
• Ensure a safe working environment by adhering to hotel's Health, Safety and Fire Procedures.

Skills

Teamwork

English proficiency

IT skills

Independence

Adaptability

Education

Third-level qualification desirable

Tools

IT tools

Job description

Join the Sheraton Family and Elevate Your Career!

We are seeking a passionate and dynamic Front Office Supervisor to join our team. This role is essential to ensuring that our guests receive a first–class service experience, making their stay at Sheraton Hotel, part of the Hodson Bay Group, unforgettable. If you are someone who thrives in a fast–paced environment, has a can–do attitude, and a strong commitment to delivering exceptional guest service, we want to hear from you!

Key Responsibilities

• Guest Relations: Deliver a superior guest service experience that aligns with our 4-star quality standards.
• Team Leadership: Lead and train your team to excel in customer service and achieve sales targets.
• Operational Efficiency: Oversee the day–to–day operations of the Front Office, ensuring procedures and standards are met.
• Sales Maximization: Actively participate in reaching monthly sales targets across all reception areas.
• Training & Development: Coordinate training manuals and sessions for front office staff to ensure a uniform level of excellence.
• Inventory Management: Responsible for maintaining adequate stock of printed matter and stationery.
• Health & Safety: Ensure a safe working environment by adhering to hotel's Health, Safety and Fire Procedures.

Qualifications Required

• Previous experience in a similar role within the hotel industry essential.
• Excellent spoken and written English.
• Strong teamwork skills.
• Proven planning and organizational abilities.
• Basic IT skills.
• Ability to work independently without direct supervision.
• Flexibility and adaptability to change.

Note: A relevant third-level qualification is desirable but not mandatory.

What We Offer

• Complimentary access to our state–of–the–art Sheraton Fitness Leisure Centre & Swimming Pool.
• Meals while on duty.
• Free parking when on roster.
• Employee recognition programs, because you are our star!
• Discounts at over 10,000 Marriott International Properties across 146 countries and territories.
• Discounts across other HBG properties.
• An active Sports & Social Club for networking and team-building.

Hodson Bay Group is an Equal Opportunities Employer committed to creating an inclusive and diverse workplace. Accommodations are available upon request for candidates taking part in all aspects of the recruitment process. If you require any accommodation or support, please contact our HR team and we will be happy to make the necessary arrangements