Front Office Receptionist - Guest Experience & Upsell

Victoria Hotel; Galway; On-site; EUR 26,000 - 34,000; Full time

Benefits offered by this job

Company events

Staff Meal

Upselling incentives

Job summary

The Byrne Hotel Group in Galway is seeking an experienced Front Office Receptionist to join our Front Office Team. You will greet guests at check-in/out, provide friendly service, and upsell options to enhance guest experience.

Reporting to the Front Office Manager, you will handle reservations by phone and email, support group bookings, and maintain a high standard of organisation and professional English. Opera Cloud experience is a plus.

Qualifications

• Experience working as part of a reception team in a 3 star or higher hotel.
• Previous experience with Opera Cloud is advantageous.
• Excellent organisation and attention to detail.
• Professional, motivated team player with strong English.

Responsibilities

• Handle all guest reservations by phone and email according to company standards.
• Assist with group bookings from enquiry to arrival.
• Proactively upsell all hotel outlets.
• Take ownership to complete tasks with attention to detail.

Skills

Guest services

Reservations

Upselling

Team player

Opera Cloud

English proficiency

Tools

Opera Cloud

Job description

The Byrne Hotel Group in Galway is seeking an experienced Front Office Receptionist to join our Front Office Team. You will greet guests at check-in/out, provide friendly service, and upsell options to enhance guest experience.

Reporting to the Front Office Manager, you will handle reservations by phone and email, support group bookings, and maintain a high standard of organisation and professional English. Opera Cloud experience is a plus.