Front Office Receptionist

Killashee Hotel; Naas; On-site; EUR 26,000 - 34,000; Full time

Benefits offered by this job

Leisure Centre Membership

Employee Rates

Health & Wellbeing Support

Insurance Discounts

Free On-Site Parking

Meals Provided on Duty

Employee Referral Programme

Team Social Events

Flexible Scheduling

Positive Team Culture

Recognition Programmes

Job summary

Killashee Hotel in Naas, County Kildare, is seeking an experienced Front Office Receptionist to welcome guests with warmth and professionalism. You will manage check-ins/outs, handle reservations, and provide information about facilities and local attractions.

The role requires excellent communication, a calm demeanor in a busy environment, and familiarity with Opera Cloud. You will work as part of a dynamic team in a 4-star hotel, with opportunities for professional development and employee

Qualifications

• Customer-service oriented with excellent communication.
• Friendly, approachable and enjoys helping guests.
• Experience in a 4-star hotel reception is preferred.

Responsibilities

• Welcome guests in a warm, professional manner.
• Handle check-in and check-out efficiently and accurately.
• Manage reservations, room allocations and guest accounts.
• Respond to guest enquiries promptly and professionally.
• Answer phone calls and emails, provide facility information.
• Liaise with Housekeeping and F&B to meet guest needs.

Skills

Communication

Interpersonal skills

Calm under pressure

Opera Cloud

Tools

Opera Cloud

Job description

At Killashee we believe in bringing together the most talented hospitality professionals to work together and provide wonderful guest experiences. We hire self-motivated people, train them to do their job superbly and create a working environment where they can flourish and develop their careers.

We now have a fantastic new opportunity for an experienced Front Office Receptionist to join our team and contribute to the future success of Killashee Hotel.

Main Duties:

• Welcome guests in a warm, friendly, and professional manner.
• Complete guest check-in and check-out efficiently and accurately.
• Handle reservations, room allocations, payments, and guest accounts.
• Respond to guest enquiries and requests promptly and professionally.
• Answer telephone calls and respond to emails.
• Provide information about hotel facilities, services, and local attractions.
• Deal with guest feedback and complaints in a positive and professional manner.
• Liaise with Housekeeping, Food & Beverage, Maintenance, and other departments to meet guest needs.
• Maintain accurate records and ensure all Front Office procedures are followed.
• Promote hotel services and upgrades where appropriate.
• Ensure a high standard of presentation and service is maintained at all time

Key Requirements:

• Has excellent communication and interpersonal skills.
• Is friendly, approachable, and genuinely enjoys helping people.
• Can remain calm and organised in a busy environment.
• Is confident using computers and hotel reservation systems such as opera cloud.
• Has strong attention to detail.
• Works well both independently and as part of a team.
• Is flexible and available to work shifts, including weekends and public holidays.
• Previous hotel or reception experience within a 4 star hotel

Why work with us:

At Killashee Hotel we believe that exceptional guest experiences start with an exceptional team. We are proud to foster a supportive, dynamic, and rewarding workplace within the hospitality industry. As a valued member of our team, you will benefit from:

• Professional Growth & Development: Ongoing training and upskilling opportunities to support your career progression. External & Internal programmes provided.
• Complimentary Leisure Centre Membership: Enjoy full access to our leisure facilities to help you stay active and well. Includes access to all offered classes, use of sauna, jacuzzi and swimming pool.
• Exclusive Employee Rates: Discounted stays at FBD Hotels & Resorts - perfect for your well-deserved breaks. Five hotels in Ireland and 2 hotels in Spain.
• Health & Wellbeing Support: Access to our Employee Assistance Programme and a range of wellness initiatives to support your overall wellbeing.
• Insurance Discounts: Affinity rates on home, car, and travel insurance through FBD Insurance.
• Free On-Site Parking: Hassle-free and secure parking available for all team members.
• Meals Provided on Duty: Fresh and nutritious meals provided while you work. Facilities for unlimited amount of tea and coffee during the shift hours.
• Employee Referral Programme: Recommend great people and earn rewards through our referral incentive scheme.
• Team Social Events: Regular events that bring our team together to relax and connect outside of work. From summer parties, staff sports days to team building activities, and not forgetting annual Christmas party.
• Flexible Scheduling: Shift patterns designed to support a healthy work-life balance.
• Positive Team Culture: A welcoming, inclusive and diverse environment that values teamwork, respect, and recognition. Fostering positive work culture through living by companies' core values.
• Recognition Programmes: Celebrate achievements and milestones through our dedicated team recognition initiatives. Monthly staff recognition celebration alongside our GEM awards, Quarterly Manager awards and other recognition for individual or team milestones.

At Killashee we thrive to succeed in all areas of the hotel by incorporating our company values, as a team we think about the guest in everything we do, we treat each other with respect, we work cohesively as one team, we are creative and think outside the box and finally we have a can-do approach and take accountability.