Front Office Manager

3D Personnel; Galway; On-site; EUR 35,000 - 52,000; Full time

Benefits offered by this job

Permanent full-time

Competitive salary

Company events

Training & development

Career progression

Job summary

3D Personnel is recruiting an experienced Front Office Manager for a well-established hotel in Galway. You will oversee the Front Office operation, lead a dedicated team, and ensure guests enjoy a seamless and memorable experience.

You will work with senior management and other departments to drive guest satisfaction, maximize revenue, and maintain high service standards. This is a hands-on management role requiring strong leadership, English fluency, and a passion for hospitality.

Qualifications

• Previous experience as Front Office Manager or similar hotel leadership role.
• Strong leadership and people-management capabilities.
• Excellent customer service and guest relations skills.
• Organised, with strong time-management and attention to detail.
• Good understanding of hotel revenue and budgeting is a plus.

Responsibilities

• Lead and manage the Front Office team on a daily basis.
• Maintain exceptional guest service standards at all times.
• Oversee check-in and check-out processes for a smooth guest experience.
• Collaborate with Reservations, Sales, Housekeeping and other departments.
• Monitor guest and booking information in hotel systems.
• Respond to guest feedback and drive improvements.
• Support revenue initiatives and occupancy strategies.
• Prepare reports and monitor performance metrics.
• Recruit, train, and develop Front Office staff.
• Provide Duty Manager coverage when required.

Skills

Team leadership

Guest relations

Customer service

Communication

English proficiency

Hospitality experience

Operational awareness

Tools

Opera PMS

Hotsoft

Job description

3D Personnel is recruiting an experienced Front Office Manager for a well-established and highly regarded hotel in Galway.

This is an excellent opportunity for a hospitality professional with strong leadership skills and a passion for guest service to take ownership of a busy Front Office operation. The successful candidate will lead by example, manage and develop a dedicated team, and ensure every guest enjoys a seamless and memorable experience.

The Role

As Front Office Manager, you will oversee the day-to-day running of the Front Office department while maintaining the highest standards of customer service, team performance, and operational efficiency. This is a hands‑on management role where you will work closely with senior management and other hotel departments to drive guest satisfaction and commercial success.

Key Responsibilities

• Lead and manage the Front Office team on a daily basis.
• Ensure exceptional guest service standards are maintained at all times.
• Oversee smooth and efficient check-in and check-out procedures.
• Build a customer-focused culture and lead by example.
• Work closely with Reservations, Sales, Housekeeping, and other departments to ensure effective communication and guest satisfaction.
• Monitor and maintain the accuracy of guest and booking information within hotel systems.
• Respond to guest feedback and implement improvements where required.
• Maximise room revenue through effective yield management and occupancy strategies.
• Support sales initiatives, group bookings, and promotional activities.
• Prepare departmental reports and monitor performance metrics.
• Recruit, train, mentor, and develop Front Office team members.
• Manage staff rotas in line with business requirements.
• Conduct performance reviews and support ongoing staff development.
• Attend management meetings and contribute to operational projects.
• Provide Duty Manager cover when required.
• Ensure full compliance with Health & Safety, Security, and Company policies.

About You

You will be an experienced hospitality professional with a proven ability to lead teams and deliver outstanding guest experiences.

Requirements

• Previous experience in a Front Office Manager, Assistant Front Office Manager, or similar hotel management role.
• Strong leadership and people management experience.
• Excellent customer service and guest relations skills.
• Strong organisational and time management abilities.
• Commercial awareness with an understanding of hotel revenue and budgeting.
• Experience using hotel property management systems such as Opera, Hotsoft, or similar.
• Excellent communication and interpersonal skills.
• Fluent written and spoken English.
• Ability to work in a fast-paced hospitality environment.

What's on Offer?

• Permanent full-time position
• Competitive salary package
• Company events
• Ongoing training and development opportunities
• Opportunity to join a successful and supportive hotel management team
• Career progression within a growing hospitality business

Please note: Applicants must have the legal right to work in Ireland.

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