Front Office Administrator

ALONE; Dublin; On-site; EUR 32,000 - 36,000; Full time

Benefits offered by this job

35 Hour week

Annual Salary Reviews

Time Off in lieu

Bike to Work Scheme

Sick Pay Scheme

Employee assistance programme

Job summary

ALONE is seeking a Front Office Administrator to support daily operations in Dublin. You will greet callers and visitors, handle the main phone line and email, and provide essential admin support to ensure smooth office functioning.

The role involves coordinating staff contacts, processing referrals, and assisting with mailings and communications, under the guidance of a line manager.

Qualifications

• Minimum 2 years’ experience in a similar office environment.
• Proven track record of target delivery.
• Ability to work in a team environment.
• Experience using Word, Excel and Outlook.
• Strong communication with various support functions.

Responsibilities

• Manage front office; answer main phone line and [e-mail], relay messages.
• Provide service information and process referrals from callers and inbox.
• Maintain Staff contacts listing and coordinator map.
• Perform general administration: filing, typing, photocopying, couriers, faxing.
• Oversee office facilities and stationeries; support mailings/emails.

Skills

Office experience

Team collaboration

Excellent telephone manner

Attention to detail

Multitasking under pressure

Interpersonal skills

Organizational skills

Liaising with support functions

Target delivery

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Contract: Full time – Permanent

Location: Dublin 8

Working Hours: 35 Hours per week

This is an exciting opportunity to make a significant contribution to the achievement of ALONE’s vision and strategic goals. The successful candidate will support the operations of the Front Office, including greeting ALONE’s callers and visitors and providing administration support and help to ensure the smooth running of the office. This role will be supported by another team member and your line manager.

Responsibilities

• Managing front office; answer ALONE’s main phone line and [e-mail] email, respond to, direct and relay telephone messages.
• Provide service information, process referrals on calls from any of the above callers [e-mail] inbox, voicemails & emails
• Maintain the Staff contacts listing and support coordinator map.
• General Administration Office Duties - Filing, typing, photocopying, organizing couriers, faxing etc
• Office facilities management – ensuring efficiency running of office operations
• Ordering Stationary and PPE for general use
• Support mailings or email communications as requested
• Daily post management and distribution
• Donations and Rent recording including Scanning back up to fundraising and other department
• Recording and Distribution of any other deliveries or couriers as required
• Responsible for the any updates on the relevant policies and procedures related to your area
• Any other tasks as required

Essential skills & experience

• Minimum 2 years’ experience in a similar office environment
• Proven track record of target delivery
• Ability to work in a team environment
• Experience in Microsoft Word, Excel, Outlook
• Ability to liaise with various support functions
• Excellent telephone manner
• Excellent Attention to detail
• Ability to multitask and work under pressure
• Strong interpersonal and organizational skills

Extra Benefits

• 35 Hour week (core hours 9-5) –Full-time employees can enjoy a 35-hour working week
• Annual Salary Reviews
• Time Off in Lieu
• MileagePolicy in place for applicable roles
• Death in Service -after 6 months’ probation successfully completed
• Travel Saver Schemes
• Sick Pay Scheme - after 6 months’ probation successfully completed
• Bike to Work Scheme
• HSF Partnership
• Comprehensive Training & Development
• Bespoke Induction Programmes
• Progression Opportunities
• Further Education Opportunities
• Employee Assistance Programme - ALONE provides a 24hour support programme for all our Employee’s.
  • GP telephone Advice
  • Virtual Doctor
  • Private Prescription Service
  • 6 structured Counselling/ Emotional Wellbeing Service
  • Legal Helpline

The closing date for applications is Tuesday 22nd August 2026.

ALONE is an equal opportunities employer.

#SM