Support Coordinator

ALONE; Tipperary; On-site; EUR 32,000 - 43,000; Full time

Benefits offered by this job

Annual salary reviews

Time off in lieu

Mileage policy

Death in service

Travel saver schemes

Sick pay after probation

Bike to work scheme

Comprehensive training & development

Employee assistance programme

Job summary

ALONE is seeking a dedicated Support Coordinator in the South Tipp/North Waterford region to assess needs, coordinate services, and connect older individuals with community supports. The role is field-based and requires travel within the community, a full driving licence, and own transport.

You will build personalised support plans, advocate for clients across health and welfare services, and maintain accurate CRM records while working with partners to optimise service delivery.

Qualifications

• Passion for improving older people's lives.
• Strong problem-solving and needs assessment skills.
• Excellent written and verbal communication to engage diverse stakeholders.
• Proficiency with technology and data systems for service delivery and reporting.
• Good organizational and multitasking abilities with a solution-focused approach.
• Attention to detail to maintain accurate records and monitoring.
• Self-motivated with ability to work with stakeholders independently.
• Must have full clean driving licence and own transport.

Responsibilities

• Provide support coordination by devising personalised support plans to address challenges and find solutions to enhance the older persons quality of life.
• Provide access to ALONE’s services while coordinating and enabling older people to access other services in the community.
• Advocate for older people's needs within health, social care and welfare services, working to streamline access and enhance service delivery.
• Establish and nurture strong referral relationships with both statutory and non-statutory agencies in the designated area, fostering collaboration and access to a wider range of support services.
• Develop and maintain efficient referral pathways for ALONE’s Support Coordination services, optimising service coordination.
• Adherence to ALONE's Quality management systems and policies, ensuring a consistent and high-quality service delivery approach.
• Monitor and manage key performance indicators (KPIs), striving to achieve SMART targets that maximize the reach and impact of support services for older people.
• Deliver thorough and timely reports on service developments, challenges, and achievements.
• Manage the distribution and installation of technology that enhances older people's well-being and safety.
• Maintain records on ALONE’s CRM database, capturing essential details to inform service delivery and future strategies.

Skills

Problem-solving

Excellent communication

Tech-savvy

Organisational skills

Attention to detail

Self-starter

Driving licence

Tools

CRM database

Job description

Contract: Full time – Permanent

Location: South Tipperary & North Waterford - Clonmel

Working Hours: 35 Hours per week 5 over 7 days.

Salary: €37,000

Drivers license and own car is essential

This is a wonderful and exciting opportunity to join one of the most important charities in Ireland in a period when the need for our services has never been greater.

The successful candidate, upon commencing employment, will undergo a comprehensive induction and training programme to ensure readiness for the role's responsibilities and will have the opportunity to make a positive impact on the lives of numerous older people in Ireland.

Support Coordinators play a critical role in facilitating practical support and coordinating services for older people to address their challenges effectively. The role focuses on assessing needs, connecting with partners and coordinating services to ensure a comprehensive and targeted approach.

Support Coordinators are field based and travel is required within the community. A clean driver’s license and own car is mandatory.

Responsibilities

• Provide support coordination by devising personalised support plans to address challenges and find solutions to enhance the older persons quality of life.
• Provide access to ALONE’s services while coordinating and enabling older people to access other services in the community.
• Advocate for older people's needs within health, social care and welfare services, working to streamline access and enhance service delivery.

Partnership Engagement

• Establish and nurture strong referral relationships with both statutory and non-statutory agencies in the designated area, fostering collaboration and access to a wider range of support services.
• Develop and maintain efficient referral pathways for ALONE’s Support Coordination services, optimising service coordination.

Performance Management and Reporting

• Adherence to ALONE's Quality management systems and policies, ensuring a consistent and high-quality service delivery approach.
• Monitor and manage key performance indicators (KPIs), striving to achieve SMART targets that maximize the reach and impact of support services for older people.
• Deliver thorough and timely reports on service developments, challenges, and achievements.

Technology Integration

• Manage the distribution and installation of technology that enhances older people's well-being and safety.

Data Management

• Maintain records on ALONE’s CRM database, capturing essential details to inform service delivery and future strategies.

Essential skills & experience

The successful candidate will be able to demonstrate:

• Demonstrated passion for improving the lives of older people and commitment to ALONE’s mission.
• Problem-solving skills, focusing on efficient needs assessment and resource allocation.
• Excellent communication abilities (both written and verbal), fostering partnerships and negotiating effectively with diverse stakeholders.
• Proficiency in utilising technology and data management systems, enhancing service efficiency and reporting accuracy.
• Good organisational and multitasking skills, with a solution-focused approach to complex challenges.
• Keen attention to detail, enabling accurate record-keeping and effective service monitoring.
• Enthusiasm for setting and achieving SMART targets that maximize the positive impact on older individuals.
• Self-starter with a capacity to work well with stakeholders
• Must have full clean driving licence and own transport.

A background in older people-related fields is not required. The key factor is a strong alignment with ALONE's mission and the ability to efficiently coordinate services and address challenges faced by older people.

Extra Benefits

• Salary €37,000 per year
• 35 Hour week (core hours 9-5) – Full-time employees can enjoy a 35-hour working week.
• Annual Salary Reviews
• Time Off in Lieu
• Mileage Policy in place for applicable roles
• Death in Service - after 6 months’ probation successfully completed.
• Travel Saver Schemes
• Sick Pay Scheme - after 6 months’ probation successfully completed.
• Bike to Work Scheme
• HSF Partnership
• Comprehensive Training & Development
• Bespoke Induction Programmes
• Progression Opportunities
• Further Education Opportunities
• Employee Assistance Programme - ALONE provides a 24hour support programme for all our Employee’s.
  • GP telephone Advice
  • Virtual Doctor
  • Private Prescription Service
  • 6 structured Counselling/ Emotional Wellbeing Service
  • Legal Helpline

The closing date for applications is Friday Sept 11th.

ALONE is an equal opportunities employer.

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