Volunteer Support Officer

ALONE; Tipperary; On-site; EUR 33,000 - 41,000; Full time

Benefits offered by this job

Salary €37,000

35-hour week

Annual salary reviews

Pension after 6 months

Mileage allowance

Time Off in Lieu

Sick Pay after 6 months

Bike to Work

Employee Assistance Programme

Job summary

ALONE is seeking a Volunteer Support Officer in Clonmel to recruit, train and support volunteers delivering Befriending and Support services for older people. This field-based, permanent role requires travel and a 35-hour week over five days.

You will build a strong volunteer network, manage onboarding, provide ongoing guidance, and collaborate with the service team to match volunteers with older people. A Garda vetting background and safeguarding knowledge are valued.

Qualifications

• Recruitment experience and promoting services, developing partnerships, and fostering community participation are valued.
• Organisations and coordination skills to manage multiple tasks and deadlines.
• Experience using CRM systems and digital tools for volunteer management, reporting and communication.
• Background in voluntary, charity, or social care sectors is desirable.
• Knowledge of safeguarding, Garda clearance, and ethical volunteer management practices.
• Excellent interpersonal and communication skills for internal and external stakeholders.
• Collaborative team player with strong relationship-building abilities.
• Proactive problem-solver to improve service delivery for older people.

Responsibilities

• Lead recruitment, training, vetting and onboarding of volunteers to build a strong, prepared network.
• Provide ongoing guidance, communication, and issue resolution to volunteers.
• Work with service teams to match trained volunteers with older people promptly.

Skills

Recruitment

Organisational skills

CRM experience

Communication

Safeguarding awareness

Team collaboration

Problem solving

Driver with own car

Tools

CRM systems

Job description

This role is a community based role and will be field based with travel required. Contract: Full time – Permanent

Location: Clonmel

Working Hours: 35 Hours per week 5 over 7 days.

Salary: €37,000

The Volunteer Support Officer at ALONE plays a vital role in recruiting, training, and supporting volunteers to deliver impactful Befriending and Support services for older people. This position involves building a strong volunteer network through effective onboarding, training, and ongoing guidance, ensuring volunteers feel valued and engaged.

Responsibilities

Aligned with ALONE’s mission and values, the Volunteer Support Officer plays a key role in recruiting, training, and supporting volunteers to deliver Befriending and Support services that enhance the lives of older people.

• Lead the recruitment, training, vetting, and onboarding of volunteers to ensure a strong, well-prepared volunteer network.
• Provide ongoing guidance, communication, and issue resolution to ensure volunteers feel supported and valued.
• Work closely with ALONE’s service team to match trained volunteers with older people in a timely manner.
• Promote ALONE’s Befriending and Support services and identify local events and activities that encourage volunteer and older person participation.
• Implement programmes to enhance volunteer engagement, recognising contributions and fostering a positive volunteer culture.
• Develop local volunteer leadership initiatives and collaborate on organising social events to strengthen community connections.
• Support the ongoing enhancement of ALONE’s volunteer programme, ensuring alignment with best practices and organisational goals.

Essential skills & experience

• Recruitment experience and experience in promoting services, developing partnerships, and fostering community participation a distinct advantage.
• Organisational & Coordination Skills: Proven ability to manage multiple tasks, meet deadlines, and ensure volunteers are efficiently placed and supported.
• Experienced using CRM systems and digital tools (for volunteer management, reporting, and communication).
• Background in a similar role within the voluntary, charity, or social care sector is desirable.
• Knowledge of Safeguarding & Best Practices: Understanding of volunteer vetting, Garda clearance, and ethical considerations in volunteer management.
• Excellent interpersonal and communication skills to engage effectively with stakeholders both internally & externally
• A collaborative team player who fosters strong internal and external relationships.
• Proactive problem-solver, using innovation to improve service delivery and support independent older person and the people we serve.
• Strong time management and organisational skills to prioritise workload and meet KPIs.
• A clean full drivers licence with your own car is essential

Extra Benefits

• Salary€37,000
• 35 Hour week (core hours 9-5)–Full-time employees can enjoy a 35-hour working week.
• Annual Salary Reviews
• Pension scheme available after 6 months service
• Time Off in Lieu
• Income protection after 2 years service
• Long service awards for employees
• MileagePolicy in place for applicable roles
• Death in Service -after 6 months’ probation successfully completed.
• Travel Saver Schemes
• Sick Pay Scheme-after 6 months’ probation successfully completed.
• Bike to Work Scheme
• HSF Partnership
• Horizontal Transfer Opportunities
• Comprehensive Training & Development
• Bespoke Induction Programmes
• Progression Opportunities
• Further Education Opportunities
• Employee Assistance Programme -ALONE provides a 24hour support programme for all our Employee’s.
  • GP telephone Advice
  • Virtual Doctor
  • Private Prescription Service
  • 6 structured Counselling/ Emotional Wellbeing Service
  • Legal Helpline

The closing date for applications is Friday, Sept 11th.

ALONE is an equal opportunities employer.