Hospitality Services Lead – Events & Guest Experience

Aramark; Ireland; On-site; EUR 40,000 - 60,000; Full time

Job summary

Aramark Ireland is seeking a Hospitality Supervisor to lead and coordinate hospitality services at the Galway site, covering meetings, events and executive catering, ensuring a high-quality guest experience aligned with Aramark and Boston Scientific standards.

The role collaborates with site stakeholders and kitchen leadership to plan resources, manage the calendar, monitor budgets, and develop the hospitality team while maintaining HACCP compliance and exceptional service.

Qualifications

• Must have proven experience in hospitality management.
• Experience managing events and hospitality functions.
• Excellent planning, organisation and leadership skills.
• Financial awareness and budget management experience.
• Knowledge of food safety and HACCP requirements.

Responsibilities

• Lead day-to-day hospitality services across the site.
• Manage meetings, events, conferences and special catering requirements.
• Ensure hospitality services are delivered to consistently high standards.
• Manage the hospitality booking system and calendar.
• Act as the primary contact for hospitality requests and enquiries.
• Plan resources with Unit Managers and kitchen leadership.
• Build relationships with Boston Scientific stakeholders.
• Manage customer feedback and service reviews.
• Promote services and drive utilisation.
• Manage revenues and expenditure.
• Monitor sales performance and identify growth opportunities.
• Ensure accurate billing and financial administration.
• Lead and develop hospitality team members; recruitment and training.
• Promote a culture of customer service excellence.
• Ensure HACCP compliance and participate in audits.

Skills

Hospitality management

Event management

Leadership

Planning

Budgeting

Food safety HACCP

Job description

Aramark Ireland is seeking a Hospitality Supervisor to lead and coordinate hospitality services at the Galway site, covering meetings, events and executive catering, ensuring a high-quality guest experience aligned with Aramark and Boston Scientific standards.

The role collaborates with site stakeholders and kitchen leadership to plan resources, manage the calendar, monitor budgets, and develop the hospitality team while maintaining HACCP compliance and exceptional service.