Front of House Porter

Ballynahinch Castle Hotel & Estate; Recess; On-site; EUR 25,000 - 30,000; Full time

Benefits offered by this job

Superb staff accommodation

Job summary

Ballynahinch Castle Hotel & Estate in Connemara is looking for a dedicated Front of House team member. The role focuses on maintaining high standards of service and supporting guests throughout their stay.

Successful candidates will ensure smooth operations, assist guests with luggage, and maintain the hotel's grooming standards. The position requires flexible working hours, including evenings and weekends, and offers superb staff accommodation.

Qualifications

• Experience in a similar front of house role.
• Strong interpersonal and communication skills.
• Ability to work flexible hours, including evenings and weekends.

Responsibilities

• Ensure adherence to schedule and grooming policies.
• Assist guests with luggage and provide hotel information.
• Support the Front of House team to maintain high standards.

Job description

Overview

Ballynahinch Castle Hotel is one of Ireland's finest luxury castle hotels situated in the heart of Connemara. A proud member of Relais & Chateaux and was recently voted Best Hotel Restaurant in Ireland 2021. We are all about people and are looking for experienced candidates who share a passion for great service, food and people. We offer superb staff accommodation and look forward to hearing from you.

Responsible to

Front Office Manager

Purpose

To develop and maintain the guest experience at Ballynahinch Castle Hotel while upholding the hotel’s ethics and principles. Support the Front of House team in serving guests and ensuring high standards at all times.

Responsibilities & Duties

• Ensure that scheduled rosters are followed and that you arrive on time for duty.
• Availability to work a flexible roster including evening and weekend work.
• Adhere to the hotel’s grooming policy.
• Assist guests with luggage on arrival and departure.
• Meet, greet, and guide guests around the hotel and provide information.
• Provide immediate courteous and professional recognition for guests.
• Offer assistance or service outside of departmental duties.
• Liaise with team members and other operations to complete agreed tasks.
• Manage all guest requests efficiently.
• Support the manager and your team in maintaining the highest standards.
• Support colleagues and provide full induction for new team members.
• Follow cash handling procedures as per company standard.

Health & Safety Responsibilities

• Report all accidents and hazards to management efficiently.
• Comply with fire, health and safety regulations and complete required training.
• Maintain hygiene and cleanliness of all food & beverage service areas in accordance with legislation and policy.
• Carry out responsibilities defined in the Health & Safety statement.

Other Duties

• Carry out any other duty or routine outside normal daily or weekly routine but within the overall scope of your position.