Front of House Concierge — Day Porter

Ballyfin Demesne; Ballyfin; On-site; EUR 29,000 - 38,000; Full time

Job summary

Ballyfin Demesne in Ireland is seeking an outgoing Front of House team member to deliver exceptional guest service in a 5-star luxury setting. The role involves welcoming guests, meeting and greeting, assisting with luggage, and guiding them to their rooms as part of a dynamic front-of-house team.

This is a full-time permanent position, working five days over seven with shifts from 8am to 8pm and occasional night coverage.

Qualifications

• Outgoing individual with excellent customer service and communication skills.
• Experience in front-of-house is a plus.
• Ability to handle guest inquiries with discretion and professionalism.

Responsibilities

• Welcome guests on arrival and meet/ greet.
• Assist guests to allocated rooms and manage luggage where needed.
• Maintain a constant presence in public areas and entrance hall.
• Answer the house telephone politely and pass messages promptly.
• Provide information about the House and Demesne and lead daily house tours.
• Support guests with Demesne activities and golf buggies/sport equipment.
• Restock and clean public fireplaces; keep areas tidy while respecting privacy.
• Assist other departments as required and communicate guest needs clearly.

Skills

Customer service

Communication

Guest relations

Team player

Job description

Ballyfin Demesne in Ireland is seeking an outgoing Front of House team member to deliver exceptional guest service in a 5-star luxury setting. The role involves welcoming guests, meeting and greeting, assisting with luggage, and guiding them to their rooms as part of a dynamic front-of-house team.

This is a full-time permanent position, working five days over seven with shifts from 8am to 8pm and occasional night coverage.