Front Desk & Member Services Specialist

Ireland Active; Dublin; On-site; EUR 26,000 - 36,000; Full time

Job summary

ALSAA is seeking an energetic Receptionist near Dublin Airport to welcome members and guests, manage front desk operations, handle calls, emails and walk-ins, and support daily facility services across sports, fitness and social areas.

The role requires multitasking, strong customer focus, and flexibility to work evenings and weekends, with responsibilities including bookings, access card issuance, and liaison with staff to ensure smooth service.

Qualifications

• Proven experience in a front desk, reception, or customer service role within a high-footfall facility (sports, hospitality, or leisure experience highly preferred).
• Strong interpersonal and communication skills with a customer-centric and professional approach.
• Proficiency in basic computer systems, point-of-sale (POS) equipment, and facility management / CRM software.
• Valid First Aid and CPR / AED Certification (or willingness to obtain upon appointment).
• Excellent organizational skills with the ability to multitask effectively under temporal pressure.
• Strong team-player mentality with flexibility to work shift patterns, including evenings and weekends as required.

Responsibilities

• Serve as the primary, welcoming point of contact for all members, visitors, and guests entering the ALSAA complex.
• Manage front desk check-in procedures efficiently, verifying active memberships and issuing guest passes using facility management software.
• Handle incoming phone calls, email queries, and walk-in enquiries professionally, providing accurate information regarding facilities, class timetables, and club amenities.
• Process court reservations, activity bookings, and point-of-sale transactions (cash and card payments) with strict adherence to cash-handling protocols.
• Assist with administrative tasks including processing membership renewals, updating member accounts, and issuing access cards.
• Maintain a clean, organized, and professional reception area at all times in compliance with facility standards.
• Liaise with duty management, fitness instructors, and facility operations teams to resolve member queries and ensure seamless daily service delivery.

Skills

Front desk experience

Customer service

Interpersonal skills

Communication skills

POS

CRM software

Organization

Team player

Shift flexibility

Tools

Facility management software

POS equipment

Job description

ALSAA is seeking an energetic Receptionist near Dublin Airport to welcome members and guests, manage front desk operations, handle calls, emails and walk-ins, and support daily facility services across sports, fitness and social areas.

The role requires multitasking, strong customer focus, and flexibility to work evenings and weekends, with responsibilities including bookings, access card issuance, and liaison with staff to ensure smooth service.