Front Desk & Guest Services Specialist (Full-Time)

Elevate Entertainment Centre; Athlone; On-site; EUR 19,000 - 23,000; Full time

Benefits offered by this job

Employee discounts

Company staff nights and staff trips

Company pension

On-site parking

Job summary

Elevate Entertainment Centre is seeking a full-time receptionist and customer service assistant to join our busy team. You will be the first point of contact for guests, helping create a welcoming experience while presenting information on activities, promotions and packages.

Responsibilities include greeting customers, managing bookings, checking in guests, handling payments and answering queries. The role requires teamwork, reliability and a friendly, professional approach to ensure smooth

Qualifications

• Excellent communication and customer service skills.
• Confident using computers and learning new systems.
• Works well as part of a team.
• Can remain calm and organised in a busy environment.
• Available to work evenings, weekends and public holidays.

Responsibilities

• Greet and welcome customers with a friendly and professional attitude.
• Manage phone, online and walk-in bookings
• Checking customers in for activities and processing payments.
• Answering enquiries in person and over the phone.
• Providing information on activities, promotions and packages.
• Monitor activity schedules and ensuring sessions run smoothly.
• Working closely with other departments to deliver excellent customer experiences.
• Maintaining a clean and organised workplace.

Skills

Communication skills

Customer service

Computer literacy

Teamwork

Organised

Positive attitude

Job description

Elevate Entertainment Centre is seeking a full-time receptionist and customer service assistant to join our busy team. You will be the first point of contact for guests, helping create a welcoming experience while presenting information on activities, promotions and packages.

Responsibilities include greeting customers, managing bookings, checking in guests, handling payments and answering queries. The role requires teamwork, reliability and a friendly, professional approach to ensure smooth