Room Service - In Room Dining Assistant

InterContinental Dublin; Dublin; Hybrid; EUR 24,000 - 32,000; Full time

Benefits offered by this job

Uniform provided & dry cleaned

Complimentary staff meals on duty

Employee discounted rates

Bike To Work & Tax Saver Scheme

Employee Assistance Programme

Job summary

InterContinental Dublin, part of the MHL Hotel Collection, is recruiting for a Full Time In Room Dining Assistant to join our Room Service team. The hotel is located in Ballsbridge, with easy access to RDS and Aviva Stadium.

You will greet guests, manage orders over the phone, serve food and beverages with high standards, and support other F&B areas as needed. Fluent English and previous F&B experience are essential, with flexibility for shifts.

Qualifications

• Previous experience in food & beverage is essential.
• Fluent English is required.
• Flexibility to work mornings, evenings and weekends is required.

Responsibilities

• Greet guests over the phone and take orders accurately.
• Serve orders professionally, following all standards.
• Monitor guests and assist as needed, ensuring high levels of service.
• Clear trolleys and maintain cleanliness during service.
• Demonstrate service steps from greeting to serving beverages and meals.

Skills

Fluent English

F&B experience

Job description

The 5* InterContinental Hotel (part of the MHL Hotel Collection) is currently recruiting for a Full TimeIn Room Dining Assistant to work in our Room Service Department.

The InterContinental Dublin is located in the leafy suburbs of Ballsbridge, within close proximity to the RDS, Aviva Stadium and is on a frequently serviced bus & DART line. At InterContinental, we place a great deal of importance on assembling the best team possible. We hire motivated people, train them to perform their jobs superbly and create a working environment where they can flourish - guided by passionately held goals, beliefs and principles. InterContinental can offer what many hospitality professionals dream of - an opportunity to build a lifelong career that has both global potential and a real sense of pride in work well done.

InterContinental employees make the difference for our guests by creatively demonstrating our culture of service excellence. It is this culture that sets us apart from our competitors; an intangible quality that keeps our valued guests returning again and again and drives us to deliver the best service in the industry.

Main Duties & Responsibilities Include:

This is a busy role whereby you will provide impeccable service at all times to guests who avail of In Room Dining by ensuring quality service and standards while delivering a guest experience that is unique

Key Responsibilities;

• Greet guests over the phone with the appropriate menu, advising on availability and taking orders accurately.
• Serve orders in a professional manner, following all standards
• Monitor all guests, being vigilant for any indication that guests require assistance.
• Clear trolleys when required
• Demonstrate through knowledge and ability, the execution of the service steps (i.e. greeting the guest(s), taking their order, serving of food, wine etc. during operating hours).
• Offer service all guests in a manner which exceeds expectations.
• Understand methods of preparation and presentation of all foods served.
• Have a good knowledge of the wine and beverages served from the In room dining menu
• Be vigilantly attentive to service details and product quality.
• Collect food from the kitchen when required
• Assist in other Food and Beverage areas when requested to do so, as business volumes require.
• Follow up on any guest requests

Key Requirements;

• Previous experience in food & beverage is essential
• Fluent English is required
• Flexibility to work morning, evening and weekend shifts is required

The benefits package offered at InterContinental include:

Excellent learning, development and career opportunities within our group

Uniform provided & dry cleaned

Complimentary staff meals while on duty

Employee Discounted Rates for IHG and MHL groups hotels.

Bike To Work & Tax Saver Scheme

Employee Assistance Programme

Recognition Awards

Recommend a friend recruitment bonus

Sports & Social Events throughout the year

Staff Gym

Health & Wellbeing Payment