Front Desk Concierge — 5★ Luxury Estate

Hollybank Trustees Ltd; Thomastown; On-site; EUR 24,000 - 30,000; Full time

Benefits offered by this job

Competitive Pay

Employee Assistance Program

International Hotel discounts

Staff Meal

Uniform

Training & Continuous Professional Dev

Job summary

Mount Juliet Estate, a 5* luxury resort and Marriott Autograph Collection property, seeks a Full-Time Receptionist to welcome guests, check them in/out, handle reservations and payments, and provide information to ensure an exceptional stay. Reporting to the Front of House Manager, you will deliver outstanding service in a historic estate setting.

Ideal candidates have at least 6 months in a receptionist role, strong English, and a polished appearance.

Qualifications

• Minimum 6 months in a receptionist role.
• Experience with Opera PMS is beneficial but not essential.
• Excellent interpersonal skills and pleasant telephone manner.
• Good administrative skills and proficiency with email and booking systems.
• Strong team-work and a friendly, welcoming approach.
• High standards of dress and presentation.
• Fluent English and eligible to work in Ireland.

Responsibilities

• Welcome guests on arrival and check guests in and out.
• Manage reservations via telephone or email and process payments.
• Provide information and respond to queries; handle complaints.
• Maintain the reception area and assist with general office duties.
• Ensure accurate billing and assist with room bookings and cancellations.
• Report maintenance or cleanliness issues to management.

Skills

Receptionist experience

Interpersonal skills

Phone etiquette

Administrative skills

Email & bookings systems

Teamwork

Dress & presentation

English proficiency

Work eligibility Ireland

Opera PMS

Tools

Opera

Job description

Mount Juliet Estate, a 5* luxury resort and Marriott Autograph Collection property, seeks a Full-Time Receptionist to welcome guests, check them in/out, handle reservations and payments, and provide information to ensure an exceptional stay. Reporting to the Front of House Manager, you will deliver outstanding service in a historic estate setting.

Ideal candidates have at least 6 months in a receptionist role, strong English, and a polished appearance.