Project Worker Family Hub Closing Date 31.07.26

Crosscare Irish Diaspora Support Project; Dublin; On-site; EUR 39,625 - 49,205; Full time

Benefits offered by this job

Competitive salaries

Generous annual leave

Long service leave

Training and development programmes

Employee assistance programme

Digital doctor service

Competitive pension plan

Bike to work scheme

Job summary

Crosscare Irish Diaspora Support Project is seeking a Project Worker for a full-time permanent role at Family Hub, Drumcondra. The position operates on a 7-day rota with evenings and weekends, delivering 24-hour short-term residential support to adults, men, women and families experiencing homelessness.

Based in Family Hub, the role involves carrying a caseload from referral to move-on, coordinating housing supports, using the PASS system, and liaising with external services to secure long-term

Qualifications

• BA in Applied Social Care or equivalent at Level 7 on NQF/QQI.
• Minimum 1 year in a similar role with homelessness/housing.
• Child protection training is required.

Responsibilities

• Provide a 24-hour short-term residential service for adults and families experiencing homelessness, aiming to secure long-term housing.
• Carry out one-to-one work with a caseload from referral to move-on, including assessments and linking families to services.
• Liaise with Housing Case Working team and family link worker to support community engagement.
• Engage with families with dignity and respect, following Crosscare values.
• Open and manage health and safety, accept referrals, welcome and engage families.

Skills

Homelessness experience

Time management

Organisation skills

Pathways to Home knowledge

Roster flexibility

Children First knowledge

Education

BA in Applied Social Care, Addiction, Mental Health, Nursing, Psychology (or equivalent) Level 7 (NQF/QQI)

Tools

PASS system

Job description

Position Title

Project Worker

Location

Family Hub, Drumcondra

Work Schedule

Full Time 38.5 Hours per week, 7 day rota (including evening & weekends – Days)

Contract

Full Time Permanent, pending probation.

Salary

€39,625 - €49,205 depending on experience

Reporting to

Team Leader / Deputy Manager / Manager

The Role

To provide a critical service in 24‑hour short term residential services to adult men, women and their families experiencing homelessness. Those living with us are placed with the aim of our services assisting them to secure a long‑term home whilst ensuring all supports and personal attributes required to sustain their home are put in place. We are committed to delivering the highest standard of care possible and working closely with other colleagues in care planning and case management in line with the DRHE Pathways Model.

• Our services are challenging environments as we seek to achieve an inclusive approach working with people with complex issues. Implement the case management system and engage in one‑to‑one work with a specific allocated case load, from referral stage to move‑on. This includes initial assessment, identifying housing supports and additional supports, updating the PASS system, advocating on behalf of the family, arranging meetings, linking the family into appropriate services assisting each family in finding a long‑term home.
• To liaise closely with the Housing Case Working team and family link worker to ensure effective communication and support families to re‑engage/engage with local communities.
• To engage with and build professional trusting relationships with each family, treating them with dignity and respect, and working within the values of Crosscare.
• To carry out all duties connected with the operation of the family hub, resolving conflict, responding to health issues, premise management, taking referrals, welcoming and engaging with families.
• Follow reporting policy & procedures regarding child protection concerns.
• To liaise with and advocate to a broad range of external service providers in addition to internal services.
• To work effectively as part of a team and be open to reasonable requests from manager/ care coordinator to ensure effective working relationships and responses to families.
• To engage with and lead on one area of the support programme currently in place in the Family Hub.
• To work within the policies of Crosscare and the standard operating procedures of the project.

General

• To assist and contribute to the quality agenda in order to ensure that a consistent delivery of service and quality standards are adhered to in the project.
• To perform all the administrative duties relating to the role in order to ensure that the project runs smoothly.
• To observe all health and safety policies of the project and to be involved in continual quality improvement in order to ensure that the security of the building is maintained at all times day and night.
• To be open to reasonable requests from the facilities coordinator to ensure health & safety to a high standard.

Essential Requirements

• Minimum BA in Applied Social Care, Addiction, Mental Health, Nursing, Psychology (or equivalent) Level 7 awarded by the National Qualifications Framework (NQF) QQI.
• A minimum of 1 year relevant employment working with similar client group.
• Child protection training.

Job Skills/Experience

• External candidates – A minimum of 1 year working in the area of homelessness & housing.
• Good time management and organisation skills.
• Knowledge of Rebuilding Ireland, Pathways to Home, HAP, Rent Supplement & HNAs.
• Ability to work on a roster that includes evening and weekend work in a residential setting.
• Awareness of the issues arising for residents/families moving into their own independent tenancy.
• Experience of managing complex and challenging situations in a client‑based service.
• Knowledge of Children’s First & child protection.

Internal candidates – A minimum of 6 months relevant employment working in Crosscare homeless services.

Personal Skills/Attributes

Additional requirement: ability to demonstrate in your application (specific attributes not listed).

Benefits

• Competitive salaries.
• Generous annual leave.
• Additional leave for long service.
• Training and development programmes.
• Employee assistance programme.
• Digital doctor service.
• Competitive pension plan.
• Bike to work scheme.

EEO and Accessibility

Crosscare is committed to being an inclusive employer and actively encourages applications from diverse backgrounds. We strive to achieve a positive working environment for our people, enabling us to create a comfortable working environment whilst allowing you to build your career without sacrificing your personal priorities.

If you have a disability and require accommodations to be made during or after the recruitment process, please let us know and we would be happy to accommodate.