French Sub-Saharan Africa Speaking Quality & Policy Expert

Teleperformance; Dublin; On-site; EUR 38,000 - 51,000; Full time

Benefits offered by this job

Excellent benefits

Career progression

Job summary

Teleperformance Ireland in Dublin is seeking a French SSA Speaking Quality & Policy Expert to audit content moderation decisions, ensure policy compliance, and drive continuous improvement in a fast-paced, international environment. The role is permanent, full-time, on-site in Dublin, with a competitive salary and excellent benefits.

You will partner with internal teams to provide performance feedback, deliver actionable guidance to agents, and develop training materials while becoming a subject

Qualifications

• Fluent written and spoken English and French (SSA region).
• Minimum 2 years’ experience in Quality Assurance, Quality Control or Audit.
• Strong Excel skills including Pivot Tables, Charts and Statistical Functions.
• Experience with Tableau, Power BI or similar reporting tools is advantageous.

Responsibilities

• Audit content moderation decisions to ensure accuracy and compliance with policy standards.
• Partner with internal teams to provide performance feedback and improve quality outcomes.
• Support all aspects of the audit process, including planning, implementation, feedback and re-audits.
• Deliver timely, actionable feedback to agents to drive continuous improvement.
• Identify training needs and work with learning teams to close knowledge gaps.
• Collaborate with Operations and Quality Managers to improve team performance.
• Become a subject matter expert on products, community standards and operational guidelines.
• Reinforce policy updates and process improvements across operational teams.
• Mentor and support new Quality & Policy Experts on tools, systems and best practices.
• Develop process documentation and provide feedback on audit tool functionality.
• Conduct root cause analysis to identify trends, inefficiencies and opportunities for improvement.
• Escalate policy-related trends and risks to global teams for resolution.
• Use market knowledge and insights to recommend scalable solutions.
• Support Quality Leaders in planning and delivering improvement initiatives.

Skills

English (SSA)

French (SSA)

Attention to detail

Analytical skills

Tools

Excel

Pivot Tables

Tableau

Power BI

Job description

Overview

French Sub-Saharan Africa Speaking Quality & Policy Expert – Dublin

€44,351 | Permanent | Full-Time | Excellent Benefits | Career Progression

Do you speak fluent French (SSA region) and English?

Ready to take your career to the next level in a fast-paced, international environment? We’re looking for aFrench SSA Speaking Quality & Policy Expertwho is passionate about quality, compliance, continuous improvement, and delivering excellence. The role is based on-site in Dublin.

Why Join Us?

• Competitive salary of€44,351
• Permanent, full-time position
• Excellent benefits package
• Dynamic and supportive international environment
• Opportunity to make a real impact on quality and operational performance
• Clear opportunities for career development and progression

What You’ll Be Doing

• Audit content moderation decisions to ensure accuracy and compliance with policy standards
• Partner with internal teams to provide performance feedback and improve quality outcomes
• Support all aspects of the audit process, including planning, implementation, feedback and re-audits
• Deliver timely, actionable feedback to agents to drive continuous improvement
• Identify training needs and work with learning teams to close knowledge gaps
• Collaborate with Operations and Quality Managers to improve team performance
• Become a subject matter expert on products, community standards and operational guidelines
• Reinforce policy updates and process improvements across operational teams
• Mentor and support new Quality & Policy Experts on tools, systems and best practices
• Develop process documentation and provide feedback on audit tool functionality
• Conduct root cause analysis to identify trends, inefficiencies and opportunities for improvement
• Escalate policy-related trends and risks to global teams for resolution
• Use market knowledge and insights to recommend scalable solutions
• Support Quality Leaders in planning and delivering improvement initiatives

What We’re Looking For

• Fluent written and spoken English and French SSA region
• Minimum 2 years’ experience in a Quality Assurance, Quality Control or Audit environment
• Strong Excel skills, including Pivot Tables, Charts and Statistical Functions
• Experience with Tableau, Power BI or similar reporting tools is advantageous
• Exceptional attention to detail and accuracy
• Strong analytical and problem-solving skillsAbility to thrive in a fast-moving, ever-changing environment
• Comfortable working independently and managing multiple priorities
• Passion for supporting people with empathy, fairness and consistency

Your Career Journey Starts Here

We believe in developing talent from within. This role offers genuine opportunities to progress your career through structured development, ongoing training, mentorship, and internal mobility. Many of our leaders and specialists have grown their careers internally, moving into senior quality, training, operations, policy, and people management roles. If you’re ambitious, proactive, and eager to learn, you’ll have the support and opportunities to build a long-term career with us.

This is a full-time permanent role. Applicants must hold a valid and sufficiently long permission to work in Ireland to enable them to perform the role on an ongoing basis. Where work permission is due to expire shortly, the Company may require evidence of a pending renewal application to progress an offer.

This role is not eligible for employment permit sponsorship. Applicants must already have, and maintain, a valid permission to work in Ireland for the duration of the role.

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