French Quality Analyst — Drive Quality & Compliance

Teleperformance; Dublin; On-site; EUR 40,000 - 49,000; Full time

Benefits offered by this job

Excellent Benefits

Career progression

Job summary

Teleperformance in Dublin is seeking a French Speaking Quality Analyst to join our on-site team. The role requires fluent English and French, a proactive approach to quality, and a commitment to driving improvement across audit processes.

The position is permanent and full-time with an attractive benefits package and clear opportunities for progression in a dynamic international environment. A strong focus on accuracy, analytics and collaboration with cross-functional teams is essential.

Qualifications

• Fluent written and spoken English and French.
• Minimum 2 years’ experience in Quality Assurance, Quality Control or Audit.
• Strong Excel skills, including Pivot Tables, Charts and Statistical Functions.
• Experience with Tableau, Power BI or similar reporting tools is advantageous.
• Exceptional attention to detail and accuracy.
• Strong analytical and problem-solving skills; thrive in a fast-moving environment.
• Comfortable working independently and managing multiple priorities.
• Passion for supporting people with empathy, fairness and consistency.

Responsibilities

• Audit content moderation decisions to ensure accuracy and compliance with policy standards.
• Partner with internal teams to provide performance feedback and improve quality outcomes.
• Support all aspects of the audit process, including planning, implementation, feedback and re-audits.
• Deliver timely, actionable feedback to agents to drive continuous improvement.
• Identify training needs and work with learning teams to close knowledge gaps.
• Collaborate with Operations and Quality Managers to improve team performance.
• Become a subject matter expert on products, community standards and operational guidelines.
• Reinforce policy updates and process improvements across operational teams.

Skills

Bilingual EN-FR

Quality Assurance

Excel Pivot Tables

Tableau/Power BI

Attention to detail

Analytical skills

Multitasking

Empathy & coaching

Tools

Tableau

Power BI

Job description

Teleperformance in Dublin is seeking a French Speaking Quality Analyst to join our on-site team. The role requires fluent English and French, a proactive approach to quality, and a commitment to driving improvement across audit processes.

The position is permanent and full-time with an attractive benefits package and clear opportunities for progression in a dynamic international environment. A strong focus on accuracy, analytics and collaboration with cross-functional teams is essential.