French-Speaking Salesforce Customer Success Manager

Enboarder; Dublin; Sur place; EUR 85 000 - 125 000; Plein temps

Résumé du poste

Enboarder in Dublin is seeking a Success Manager to partner with customers and guide them to accelerate value from Salesforce implementations. You will specialize in one or more LoBs or clouds, speaking the customer language and driving adoption and outcomes.

The ideal candidate will possess deep consulting skills and demonstrate the ability to engage at the C-level, fluently in French and English, with a focus on governance, organizational change, and risk mitigation to ensure customer success.

Qualifications

• 7-10 years of industry experience required.
• Deep knowledge in one or more LoBs or cloud/industry.
• Strong consulting skills with a track record as a Trusted Advisor.

Responsabilités

• Apply our Customer Success Methodology to understand goals and map adoption.
• Develop knowledge of customers' Salesforce implementation and evangelize Cloud capabilities.
• Guide governance and organizational change based on customer needs.
• Demonstrate Salesforce product knowledge to align features with business priorities.
• Identify risks and work with the account team to mitigate them.
• Produce an adoption path showing current state, target state, and timeline.
• Deliver business value and growth opportunities through customer insights.
• Build executive relationships with IT and business leaders to strengthen partnerships.
• Network within accounts from executive level to surface opportunities.
• Recommend additional Salesforce services as needed to drive success.
• Proactively communicate product changes, outages, and end-of-life updates.

Connaissances

Experience (7-10 years)

LOBS/Cloud knowledge

Consulting skills

C-level communication

French & English fluency

Formation

Degree or equivalent experience

Description du poste

Enboarder in Dublin is seeking a Success Manager to partner with customers and guide them to accelerate value from Salesforce implementations. You will specialize in one or more LoBs or clouds, speaking the customer language and driving adoption and outcomes.

The ideal candidate will possess deep consulting skills and demonstrate the ability to engage at the C-level, fluently in French and English, with a focus on governance, organizational change, and risk mitigation to ensure customer success.