French-Speaking Luxury B2C Client Advisor (Hybrid)

BVLGARI; Dublin; Hybrid; EUR 32,000 - 42,000; Full time

Job summary

Bulgari in Dublin is seeking a Customer Service Representative B2C – French Speaking to deliver luxury service via calls, live chat, emails, and social channels. You will identify sales opportunities, manage client relationships, and contribute to a superior brand experience.

This hybrid role requires strong communication, a client-first mindset, and the ability to excel in a fast-paced luxury environment in Dublin.

Qualifications

• Strong communications skills and ability to craft written and spoken responses.
• Experience in luxury or exclusive brand environments preferred.
• Fluent in English and French with customer-centric mindset.

Responsibilities

• Provide luxury, friendly, professional service via inbound/outbound calls, live chat, emails, and social channels.
• Identify sales opportunities including upselling and cross selling to clients.
• Maintain client relationships and manage account records with CRM tools.
• Achieve and exceed monthly and quarterly sales targets.

Skills

Communication skills

Customer experience

Team collaboration

Tools

Salesforce

SAP

MS Suite

Job description

Bulgari in Dublin is seeking a Customer Service Representative B2C – French Speaking to deliver luxury service via calls, live chat, emails, and social channels. You will identify sales opportunities, manage client relationships, and contribute to a superior brand experience.

This hybrid role requires strong communication, a client-first mindset, and the ability to excel in a fast-paced luxury environment in Dublin.